Supports the end-to-end functional operations of the SAP Sales & Distribution (SD) module at SCHOTT globally, including incidents, problems, service requests, and change requests.
Service excellence and service quality management: Demonstrated ability to drive service quality initiatives, manage appeals and feedback processes, and implement improvements based on data and customer insights.
Drive the development and continual refinement of the overarching PST strategy, identifying the major shifts required for the Public Service to remain effective and future-ready.
Take a hands-on role in test scope definition and test scripting. Execute Unit Testing and String Testing after code remediation. Perform end-to-end Integration Testing and support User Acceptance Testing.
End-to-End OTC Implementation: Lead the blueprinting, functional design, configuration, testing, and deployment of SAP SD and Order-to-Cash processes within the S/4HANA Cloud Private Edition environment.
Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APAC.