Work with senior sales personnel to obtain orders and establish new accounts.
Call on existing and potential customers to analyze their needs, requirements, strategic plans, and then implement practical application of products, troubleshooting and recommending new applications, equipment and procedure for existing products.
Report to management regarding account activities, customers' needs, prices, competitors' activities and product acceptability.
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Strong equipment maintenance skills, with hands-on experience in Equipment Maintenance, Preventive Maintenance, and working with production or Heavy Equipment.
Proficient in fault diagnosis and Troubleshooting, including identifying root causes, performing repairs, and restoring equipment to stable operation.
Effective Communication skills to collaborate with engineers, production teams, and vendors, and to document maintenance work clearly and accurately.
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Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
This job provides customer support. Education/Experience: Typically requires a Bachelor's degree with 2-4 years of professional experience.