Responsible to provide post-sale technical support for CAD/CAM/CAE and end-to-end network solutions represented by the company from design to manufacturing. Develop, prepare and conduct supports, trainings, and other related post-sale activities for onboard customers.
Grow market share for Emerson FLMC Motion Control solutions by developing and strengthening relationships with existing direct key accounts.
Identify, acquire, and develop new key accounts within the assigned territory, with a strong focus on OEMs and System Integrators.
Analyze customer strategic objectives and applications to provide technical consultation, identify opportunities, and propose effective, customer‑specific solutions.
...
Leads RMA operations for equipments such as UPS, PDUs and batteries, and ensuring timely processing, proper troubleshooting, coordinated repairs if required, and quality assurance to deliver dependable customer support and system reliability
Manage end-to-end RMA processes, including receiving, logging, tracking, and dispatching returned equipment back to ASP warehouse
Work closely with ASP on managing RMA cases and technical issues
...