Tooling & Process Enhancement: Implement, configure, and optimize knowledge and AI content tooling within assigned areas. Proactively identify tooling and process improvement opportunities based on performance data, and recommend enhancements with clear expected impact to deliver measurable improvements in content delivery.
AI Performance & Optimization: Independently monitor AI content performance signals—including retrieval gaps and answer quality—and assess AI-generated responses for accuracy, grounding, and consistency. Apply human-in-the-loop validation, direct corrective actions, and continuously write, test, and refine prompts to improve how knowledge is surfaced.
Knowledge Gap Execution & Content Direction: Drive the knowledge gap strategy by conducting regular audits to identify outdated or underperforming content. Provide clear, prioritized direction to content owners and SMEs on required updates and fixes, tracking resolution to ensure measurable improvement and alignment with defined standards.
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