As a Poison A Licence Holder , ensure all operations activities related to distribution performed by Operation & Customer Service Teams are controlled and monitored with strict accountability in accordance to stipulated Regulatory , GSDP & GDPMD requirements .
Ensure mandatory monthly regulatory reports are maintained up to date and submitted to respective regulatory body ( if necessary ) as per required / committed timeline .
Lead all product complaints & adverse events and coordinate with other departments to ensure timelines are met and deviations are managed where applicable .
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Lead and manage Sales Force Effectiveness function by developing and implementing a robust sales force effectiveness framework to govern all sales force effectiveness activities
Ensure buy-in and drive implementation of core SFE KPIs.
Drive active usage of customer relationship management program to monitor interactions with current and future customers, manage customer data and direct segmentation/targeting, etc.
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Lead the sales team to achieve sales target, while establishing strong professional relationships with key stakeholders, target physician groups and key institutions
Ensure the development and effective implementation of customer specific territory business plans and resource allocation to maximize business results
Anticipate, monitor and analyze changes in marketplace to effectively manage both tactical and strategic initiatives
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Foster strong working relationships with all departments within Zuellig Pharma to support communication, information flow, and the development of business proposals tailored to potential sellers’ needs.
Actively source, review, and identify prospects across pharma, consumer healthcare, medical devices and diagnostics, and animal health, building a robust pipeline and driving efforts to secure new digital business.
Expand market share by engaging typical B2C eCommerce and classic sellers to onboard them onto the EZ Rx Market platform.
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Pick, check and confirm all pickslips timely and in accordance to SOPs and WIs to ensure quality service.
Pack and dispatch all confirmed invoices timely and in accordance to SOPs and WIs to ensure quality service.
Escalate any discrepancies discovered during picking or checking to superiors for advice to ensure discrepancies are resolved appropriately and timely.
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Support SFE Manager and work collaboratively with all stakeholders within Commercialization – execute analytic efforts in support of sales operation activities including but not limited to call planning, incentive compensation calculation, call reporting, field sales communications and CRM tool training.
System administrator for customer relationship management (CRM) program, manage change request, user access and content management platform; to work closely with SFE Manager & Digital Lead on technical configuration, operations and troubleshooting while liaising with Regional Support Team for upcoming solutions and feature activations.
Provide accurate and in-depth analysis to support strategic sales force structure, initiatives, targeting and incentive compensation program.
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Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
Support SFE Manager and work collaboratively with all stakeholders within Commercialization – execute analytic efforts in support of sales operation activities including but not limited to call planning, incentive compensation calculation, call reporting, field sales communications and CRM tool training.
System administrator for customer relationship management (CRM) program, manage change request, user access and content management platform; to work closely with SFE Manager & Digital Lead on technical configuration, operations and troubleshooting while liaising with Regional Support Team for upcoming solutions and feature activations.
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Support SFE Manager and work collaboratively with all stakeholders within Commercialization – execute analytic efforts in support of sales operation activities including but not limited to call planning, incentive compensation, call reporting, field sales communications and training materials.
System administrator for customer relationship management program and content management platform; to work closely with SFE Manager & Digital Lead on technical configuration, operations and troubleshooting while liaising with Regional Support Team for upcoming solutions and feature activations.
Provide accurate and in-depth analysis to support strategic sales force structure, initiatives, targeting and incentive compensation program.
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Perform day to day financial transactions including verifying, classifying, computing, posting, and recording of client’s accounts receivables and accounts payables data in compliance with financial policies and procedures and in accordance with contractual terms and agreements.
Prepare payment schedule based on contractual payment terms and ensure that outstanding receivable from clients and excess stock holding if any are being contra or hold against payment.
Request month end statement of accounts from clients and perform AP reconciliation.
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Achieve sales, productivity, and performance targets within the assigned portfolio and territory.
Execute sales and marketing plans to maximize company sales targets.
Drive disease awareness among healthcare professionals (HCPs), allied HCPs, and other stakeholders through daily engagement and educational programs.
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Develop clear, well-communicated vision and marketing strategies that can be translated to effective marketing, trade and ethical channel plan
Formulate strategic marketing and tactical plans for current and future products launches within the franchise through effective brands, operational, forecast and budget plans to ensure sales, profitability and market share targets are achieved
Optimize allocation of all resources to brands through active assessment of return of investment
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Meet and exceed sales targets; achieve maximum sales in assigned territory through approved and allocated channels.
Execute the commercial strategy in each of the assigned account / customer, to meet the objectives of sell in, sell out, distribution and share profitably.
Increase market share by promoting and selling products, communicate and present trade marketing programs and new products, conduct dealer/retailers training, and drive new customer development.
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Key contact person to clients in areas related to demand forecast, supply planning, PO placement, material management and shipping arrangement.
Work closely with Sales & Marketing to drive accurate demand through analysis of historical sales data, market trends, new products launch, marketing campaigns and promotional timeline.
Plan forecast supply and shipment of stocks based on demand from commercial team to ensure consistent stock availability and avoid stockouts.
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Develop and implement a comprehensive trade excellence strategy with a primary focus on accelerating the growth of our Own Brands.
Create and embed regional best-practice frameworks for trade marketing, ensuring sustained execution excellence for both Own Brands and Key Agency partners.
Innovate new trade marketing and demand generation programs by leveraging our proprietary B2B platforms (e.g., ezRx+) to create a seamless online-to-offline experience for customers.
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We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
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Provision of personalised patient case management which include, but not limited to, health coaching on disease/treatment related information/education, following up with patient on treatment regime, and ensuring patient is submitting relevant program document on a timely basis.
Making of scheduled outbound calls to enrolled patients and from time to time and answering of inbound calls and attend to FAQ-related enquiries
Assist in ensuring that programs are delivered within the appropriate service levels and standards including, but not limited to, case handling time, pre-defined protocols, and confidentiality of patient data
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Meet and exceed sales targets; achieve maximum sales in assigned territory through approved and allocated channels.
Execute the commercial strategy in each of the assigned account / customer, to meet the objectives of sell in, sell out, distribution and share profitably.
Increase market share by promoting and selling products, communicate and present trade marketing programs and new products, conduct dealer/retailers training, and drive new customer development.
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Collaborate with client’s representative, related Principal Service team and other operational/support Business Department/Section Heads in communication, development, and closely follow up on daily operational tasks smoothly and efficiently.
Responsible to plan and manage inventory stock take, cycle count and stock reconciliation.
Provide information and coordination with internal department –warehouse and respective business unit for customer order management and incoming shipment status.
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Meet and exceed sales targets; achieve maximum sales in assigned territory through approved and allocated channels.
Execute the commercial strategy in each of the assigned account / customer, to meet the objectives of sell in, sell out, distribution and share profitably.
Increase market share by promoting and selling products, communicate and present trade marketing programs and new products, conduct dealer/retailers training, and drive new customer development.
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Lead the sales team to achieve sales target, while establishing strong professional relationships with key stakeholders, target physician groups and key institutions
E nsure the development and effective implementation of customer specific territory business plans and resource allocation to maximize business results
Anticipate, monitor and analyze changes in marketplace to effectively manage both tactical and strategic initiatives
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Assist the Head of Regulatory in ensuring that safety reporting complies with Malaysia and International regulatory guidelines and Safety Data Exchange Agreements (SDEA) with Zuellig Pharma clients.
Be the contact person and liaison for Zuellig Pharma for Pharmacovigilance and Safety matters with NPRA, other relevant regulatory agencies and its clients. Guides Zuellig Pharma clients to prepare and ensure pharmacovigilance requirements are maintained, and service levels are met.
Provide guidance to the Regulatory Affairs Team and in terms of changes to regulatory and government policies related to Pharmacovigilance. Perform additional responsibilities under request of Head of Regulatory or Distribution Department as needed.
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