Manage and enhance relationships with strategic key clients to ensure profitable contract renewals and extended partnerships across geographies and solutions.
Transaction & SLA Management: Serve as the core execution hub for client transactions, ensuring that all requests from clients and the Key Account Management (KAM) team are processed with high accuracy and within strict timelines.
Primary Operational Bridge: Serve as the central operational coordinator and key day-to-day contact for strategic client partnerships, ensuring exceptional service delivery and client satisfaction.
You are required to support the improvement of the marketing team’s operational efficiency and focus on execution tactics with brand manager that focus on strategic planning and brand management focus.
Support SFE Manager and work collaboratively with all stakeholders within Commercialization – execute analytic efforts in support of sales operation activities including but not limited to call planning, incentive compensation calculation, call reporting, field sales communications and CRM tool training.
You are required to support the improvement of the marketing team’s operational efficiency and focus on execution tactics with brand manager that focus on strategic planning and brand management focus.
Ensures assigned operation adheres to GMP/GDP/GDPMD requirements, standard operating procedures, secondary Repacking Work Instruction (RWI), batch packaging record and the quality standards set.
Define and maintain the regional SFE framework covering field force sizing and structure, territory design, segmentation and targeting, call planning, target setting, incentives, recognition, KPIs and field governance. Set common methodologies, templates, definitions and minimum standards, approve justified exceptions, and prevent country-specific variants becoming parallel processes. Run the regional SFE governance rhythm and benchmark markets against it. Own the regional TBP/ABP methodology and planning standards.
Provision of personalised patient case management which include, but not limited to, health coaching on disease/treatment related information/education, following up with patient on treatment regime, and ensuring patient is submitting relevant program document on a timely basis.