E-Commerce Sales Assistant

• Responding promptly to customers inquiries through various channels.
• Assist and address the issues such as orders, cancellations, refund, or exchanges and 3PL related communications.
• Suggest solutions and problem solving on buyers issues and escalate the issues to support team when needed.
• Work closely with team to rectify, improve customer service guidelines and fulfilment process.
• Keep records of buyers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on buyers enquiries.
• Maintaining a positive, empathetic, and professional attitude toward buyers at all times
• Assist the company in achieving short and long-term goals relating to product growth.
• Collaborates with the procurement and sales department of the organization to ensure regular availability of goods and pricing strategy.
• Continuously optimize the e-commerce channel operation and performance.
• Grow and manage online sales.

E-Commerce Online Assistant

• Managing the online portal product listing
• Receiving and processing online purchase orders.
• Issuing purchase order, sales order, delivery order, sales invoices and etc.
• Collaborates with the procurement and sales department of the organization to ensure regular availability of goods.
• Verifying orders, including customers' personal information and payment details.
• Contacting customers to answer queries and obtain missing information.
• Directing feedback from customers to relevant departments.
• Supporting the sales department with other administrative tasks, if requested.
• Sort document in order for department’s operation run smoothly.
• Involve and supervising e-commerce fulfilment operation.
• Work with the finance team to confirm the accurate billing process.
• Continuously optimize the e-commerce channel operation and performance.