jobs in Enormous Solution Sdn Bhd

Customer Relation Officer

MYR2,500 - MYR4,800 Per Month
Graduan Baru

Lebih dari 60 telah memohon kerja ini

Posted a day ago • Closing 17 Jan 2025

Lebih dari 60 telah memohon kerja ini

Company Highlights

  • Young and Energetic Team (90's)
  • Digital Marketing Solution Company
  • Office located at MRT Station

Kelayakan

  • At least 1 years of experience in customer service experience is preferred, however fresh grad are welcome to apply.
  • Basic knowledge on how to use Outlook, Google Sheets, and Microsoft Office.
  • Proficiency in written and spoken Mandarin, Bahasa Malaysia & English. Mandarin (to liaise with mandarin-speaking clients).
  • Strong multitasking skills and able to work in a fast-paced environment.
  • Skills needed: Good communication/ customer service skills, accurate and logical problem solving, multitasking skills, and the ability to work in a team environment.

Tanggungjawab

  • Respond promptly and courteously to customer inquiries and issues through various channels such as phone, email, social media, or online chat.
  • Resolve customer problems, complaints, and concerns to ensure customer satisfaction.
  • Establish and maintain positive, trusting, and stable relationships with customers.
  • Provide relevant information, advice, and solutions to meet customer needs.
  • Record and manage customer information and interactions, ensuring accuracy and confidentiality.
  • Aid customers in resolving product or service-related problems, including guiding them through troubleshooting and repairs.
  • Coordinate with other departments or teams to resolve customer issues.
  • Provide customers with information about products, services, or policies to help them make informed decisions.
  • Educate customers on how to use the company's online platforms or self-service options.
  • Comply with the company's customer service policies and procedures to ensure consistency and compliance.

Manfaat

  • Five Working Day
  • Work Office Hours Only
  • Company Trip
  • Provide Internal Training
  • Provide External Training
  • Annual Leave
  • EPF/SOCSO/PCB

Kemahiran

Listening Phone Skills Customer service Problem Solving Multi-tasking Communication Skill Outlook Microsoft Office
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Mengenai Syarikat

jobs in Enormous Solution Sdn Bhd

Enormous Solution Sdn Bhd Enormous Solution Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan

Mengenai Syarikat

jobs in Enormous Solution Sdn Bhd

Enormous Solution Sdn Bhd Enormous Solution Sdn Bhd is top company

Khidmat Pelanggan / Bantuan Pelanggan