1.Greet and direct customers

2.Provide accurate information (e.g. product features, pricing and after-sales services)

3.Answer customers’ questions about specific products/services

4.Cross-sell products

5.Ensure racks are fully stocked

6.Manage returns of merchandise

7.Coordinate with the Retail Sales team to provide excellent customer service (especially during peak times)

8.Provide customer feedback to the Branch Manager

9.Stay up-to-date with new products/services