Talentspothub Management Consulting Sdn. Bhd.
SSM No : 202301015174 (1509096-T)
Bayan Lepas, Pulau Pinang and +1 other locations
Kurang dari 15 pemohon. Anda mempunyai peluang yang tinggi!
Posted 13 days ago • Closing 2 May 2024
Kurang dari 15 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
Note: This role requires to work on-site (5 days) on rotational shifts (8am-5pm/12nn-9pm/9pm-6am)
Language skills: Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)
Job Overview:
As a Customer Success Specialist (CSS), you'll be at the heart of our customer interaction, ensuring that every call and email is a chance to demonstrate our commitment to excellence. You're not just responding to inquiries; you're solving problems, offering solutions, and making our customers' day better. You'll be the go-to person for anyone needing assistance with our online shopping experience, embodying our brand and values with every interaction.
You are the face of our brand, embodying responsibility and a relentless pursuit of quality and excellence. In your hands, every customer interaction becomes an opportunity to showcase the best we have to offer. Through your communication, be IT over the phone or via email, you're not just providing support; you're enhancing our company's image, one conversation at a time.
Essential Qualifications:
Desired Attributes:
Tanggungjawab
As a Customer Success Specialist, you are the embodiment of our brand, culture, and values. Your interactions and demeanor are pivotal in shaping customer perceptions. Maintaining a consistently positive, empathetic, and professional stance is crucial in every customer interaction. Your role is not just about handling concerns but doing so in a way that reinforces trust and loyalty.
Key Responsibilities:
Additional Responsibilities:
The CSS may also undertake other roles and responsibilities as needed, ensuring flexibility and adaptability in meeting the dynamic needs of our customers and the business.
Manfaat
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Learn MoreMengenai Syarikat
Khidmat Pelanggan / Bantuan Pelanggan
Mengenai Syarikat
Khidmat Pelanggan / Bantuan Pelanggan