This Customer Service Executive will be required to manage incoming calls and live chat from customers in relation to online products and services.

• To deal directly with customers by phone, email, live chat, and social media.
• To resolves product or service problems by clarifying and understanding customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To ensures and provides quality service to both internal and external customers.
• To maintain customer records by updating account information.
• Record details of inquiries, comments, and complaints.
• To compile reports on overall customer satisfaction.
• Contributes to team effort by accomplishing related results as needed.
• To complete any other tasks assigned by the management from time to time.