Sales & Customer Service:

• Receive and approach customers, identify their needs, conduct demonstrations & recommend products
• Employ energetic sales techniques, work to close the sale
• Up sell or present product packages
• Achieves sales targets
• Ensure a high level of customer service –handling & resolving customer issues
• Develop and maintain relationships with current customers and potential customers as well enhancing customer loyalty
• Demonstrate thorough product knowledge
• Listen to the marketplace and customers’ requirements

Administrative Duties:

• Maintain cleanliness and order of the store
• Conduct open & close of business including inventory management -
• Process customer payments (cash handling, POS &ERP system)
• Complete daily envelop including sales totals, stock requirements, cash, receipts & settlement reports
• Inventory management

Managerial Duties:

• Supervise the store and staff members
• Maintain communication with Area Manager
• Provide guidance, support and feedback to sales team
• Lead by example
• Ensure all staff members operate according to company policies and procedures

Other:

• Act as a positive ambassador for the company at all times
• Abide by company policies and procedures at all times
• Maintain upwards communication including trends, feedback (i.e. customer, product), recommendations for improvement and efficiency
• Regularly evaluate systems and processes to ensure maximum efficiency