Respond to customer queries: 

• Provide great customer experience via an engaged, personal, courteous, welcoming, caring, professional, and enthusiastic fashion to all customers.
• Support customer enquiries via email, phone or chat in a non-scripted environment by providing the right solution in the best way.
• Be a true brand ambassador by living the brand values in each customer interaction.
• Demonstrate cultural awareness and sensitivity when interacting with customers and colleagues from all over the world.

Resolve issues: 

• Identify, diagnose, and troubleshoot customer issues (e.g., issues around order fulfilment, payments/billing, account information, etc.) in a careful and vigilant manner and provide general enquiry assistance.
• Escalate any issues that require supervisor, tier 2 assistance correctly and appropriately providing the right level of context and detail.

Be a great team member: 

• Demonstrate consistent, reliable attendance and schedule adherence with a positive, constructive, and enthusiastic attitude.
• Give and receive performance feedback with teammates, supervisors, and colleagues regularly to continue to improve your skills and knowledge.
• Stay up to date on official information related to the brand, promotions, and the various support systems in use