Job Description

• Responsible for overall E-Commerce operations such as to plan, implement and manage the development of all e-commerce strategies in alignment with company goals and objectives.
• Responsible on monitoring daily e-commerce operations such as order processing, generating daily / weekly reports including product listing, inventory management, customer service, etc
• Monitor all online enquiries promptly and professionally to improve customer conversion rate, customer service and brand image.
• Monitor and lead online order fulfillment, inventory, return or exchange issues on the system in a timely manner.
• Ensure and maintain an accurate product catalog (pricing, copy, imagery, etc.) on all marketplaces and own website.
• Coordinate internal resources and collaborate with other departments such as operations, marketing, merchandising, Distribution center, IT support and other related departments to improve the overall efficiency of the e-commerce business and its performance.
• Collaborate with Marketing Team or Vendor on the marketing, design, and operations to set up new products & promotions online.
• Build and maintain all promotional tools and campaigns (promo codes, gift with purchase, online brand day, etc.)
• Analyse industry trends such as market, consumers and products, emerging technologies and best practices to continuously improve the online shopping experience.
• Coordinate on all product and promotional activity on website, ensuring accuracy and timeliness of input and loading of information into e-commerce platform management system.
• Ensure outlet budget and sales target set by the Company is achieved.
• Monitor and analyze sales performance and merchandise mix
• Maintain awareness of market trends in the online retail industry.
• Any other ad hoc task assigned by the Management.