Team Management:

• Supervise and lead a team of sales associates, warehouse staff, and administrative personnel.
• Provide training, guidance, and support to ensure staff members are equipped to meet sales targets and deliver excellent customer service.
• Conduct performance evaluations and provide feedback to improve team performance.
• Create a positive and motivating work environment to foster employee morale and productivity.

Sales and Revenue Generation:

• Develop and implement sales strategies to achieve revenue targets and maximize profitability.
• Monitor sales performance and analyze sales data to identify trends, opportunities, and areas for improvement.
• Set sales goals for the team and track progress towards meeting objectives.
• Personally assist customers with product selection, inquiries, and purchases to drive sales and ensure customer satisfaction.

Customer Service:

• Ensure a high standard of customer service is maintained throughout the outlet.
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Resolve escalated issues and ensure customers leave with a positive impression of the outlet.
• Implement customer service policies and procedures to enhance the overall shopping experience.

Inventory Management:

• Oversee inventory control processes, including stock replenishment, merchandise display, and stock rotation.
• Monitor inventory levels and coordinate with suppliers to ensure adequate stock availability.
• Conduct regular inventory audits to verify accuracy and minimize shrinkage.
• Implement strategies to optimize inventory turnover and minimize excess stock.

Operational Efficiency:

• Manage day-to-day operations of the outlet, including opening and closing procedures, staffing schedules, and facility maintenance.
• Ensure compliance with company policies, procedures, and safety standards.
• Implement cost-saving measures and efficiency improvements to optimize operational expenses.
• Collaborate with other departments, such as marketing and logistics, to coordinate promotional activities, product launches, and delivery schedules.

Financial Management:

• Monitor financial performance, including sales revenue, expenses, and profitability.
• Prepare and analyze financial reports to assess the outlet's financial health and identify areas for improvement.
• Develop annual budgets and forecasts in collaboration with senior management.
• Implement pricing strategies and promotions to drive sales and maximize revenue.

Market Analysis and Competitive Intelligence:

• Stay informed about industry trends, competitor activities, and market developments.
• Conduct market research to identify customer preferences, demographic trends, and emerging opportunities.
• Use market insights to adjust product offerings, pricing strategies, and marketing campaigns accordingly.

Compliance and Regulatory Oversight:

• Ensure compliance with relevant laws, regulations, and industry standards.
• Maintain accurate records and documentation related to sales transactions, inventory management, and employee records.
• Address any legal or regulatory issues promptly and appropriately.

Promotion and Marketing:

• Develop and implement marketing strategies to promote the outlet and increase brand awareness.
• Plan and execute promotional events, sales campaigns, and advertising initiatives.
• Collaborate with the marketing team to create compelling marketing materials, including print ads, digital content, and social media posts.

Continuous Improvement:

• Monitor customer feedback and satisfaction metrics to identify areas for improvement.
• Implement initiatives to enhance the overall customer experience and drive customer loyalty.
• Encourage innovation and creativity among staff members to improve processes and achieve operational excellence.