Customer Service Executive (Mandarin Speaker)
Kerja di Rumah
Graduan Baru
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SSM No : 202001005482
MYR2,000 - MYR4,000 Per Month
Bukit Jalil, WP Kuala Lumpur
Graduan Baru
Respons Segera
Lebih dari 60 telah memohon kerja ini
Posted 5 days ago • Closing 11 May 2024
Lebih dari 60 telah memohon kerja ini
Kelayakan
- FRESH GRADUATE is encouraged to apply.
- Required skills: Microsoft Office (Word, Excel, PowerPoint)
- Fluent in English and Mandarin for both oral and written as the person need to deal with Mandarin speaking clients.
- Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
- Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
- Willing to work on shift including weekend and public holiday.
- Candidates must be based in KL / Klang Valley only.
Tanggungjawab
Job Highlights
- WORK FROM HOME
- Yearly Bonus & Increment
- Monthly company recreation activities
Job Description
POSITION: CUSTOMER SERVICES EXECUTIVE (MANDARIN SPEAKER)
Responsibilities:
Summary: Customer service daily routine which generally consists of handling emails, live-chats and ad-hoc tasks in regard to clients’ request.
- To communicate with customers by email, live-chats or telephone.
- To escalate unresolved queries to designated departments for further investigation.
- To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
- To communicate progress and resolution of issues to internal and external customers.
- To familiarize with the prepared SOP on covered scenario on handling emails, processing pending enquiries, as well as answering generally inquiries.
- To update daily listing for day-to-day operation according to the given requirement.
Manfaat
- A good amount of Annual Leave entitlement
- Entitled to various of allowances. - Dental, Optical, Sport (gym/yoga/etc.)
- Shift Allowance (night)
- WFH
- Performance based bonus and annual salary review (Performance review system applies)-terms & conditions.
- And many more
- Salary range: RM2000 - RM4000 (depends on works experiences)
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