MYR2,500 - MYR3,500 Per Month
Petaling Jaya, Selangor
Kurang dari 10 pemohon. Anda mempunyai peluang yang tinggi!
Posted a month ago • Closing 28 May 2024
Kurang dari 10 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Education: At least a diploma or bachelor's degree in a relevant field of business administration.
- Language Skills: Proficiency in Mandarin, English, and Bahasa Malaysia.
- Communication: Excellent spoken and written communication skills in Mandarin and English, along with strong interpersonal abilities.
- Bonus: Fluency in Mandarin is a plus.
- Problem Solving: Strong problem-solving skills and a customer-focused mindset.
- Attitude: A positive attitude and the ability to work effectively in a team.
- Tech Skills: Basic computer skills and familiarity with customer service software and Microsoft Office.
- Experience: Prior customer service experience is a bonus but not required. Sales knowledge and experience are highly valued.
- Flexibility: Willingness to work on a shift basis, including weekends and public holidays.
- Fresh Graduates: Fresh graduates are encouraged to apply.
Tanggungjawab
- Provide exceptional customer service by addressing inquiries, resolving problems, and ensuring customer satisfaction.
- Utilize effective sales techniques to identify upselling and cross-selling opportunities to enhance the customer's experience and contribute to revenue growth.
- Handle customer interactions through various communication channels, including phone calls, email, messenger, and web apps live chat.
- Assist customers with product information, order inquiries, and returns.
- Keep accurate records of customer interactions and transactions.
- Collaborate with other team members to ensure a seamless customer experience.
- Identify and report potential product issues or customer trends to improve our services.
- Identifying opportunities for process improvements and customer satisfaction enhancement.
Manfaat
- EPF/SOCSO
- Performance Bonus
- Annual Leave
- Birthday Leave
- Attendance Bonus
- Parking Allowance
- Dental coverage
- Optical coverage
- Training Provided
- Career Development
- Near to Public Transport
Important Information
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