At Kay's Steak & Lobster, we pride ourselves on providing an unparalleled dining experience to our esteemed guests. As a service crew/front of house staff member, you will play a pivotal role in delivering exceptional service and hospitality that exceeds our customers' expectations. You will be the face of our restaurant, ensuring each guest feels welcomed, valued, and attended to with the utmost care and professionalism.

JOB DESCRIPTION:

• Meet guests warmly upon arrival and escort them to their tables.
• Present menus and provide detailed explanations of menu items, including specials and beverage options.
• Take accurate food and beverage orders and communicate them promptly to the kitchen and bar staff.
• Serve food and beverages in a timely manner, adhering to presentation standards.
• Anticipate guests' needs and accommodate special requests or dietary restrictions.
• Maintain cleanliness and organization of the dining area, including resetting tables and ensuring adequate stock of dining supplies.
• Provide attentive and personalized service throughout the meal, ensuring guest satisfaction.
• Process payments accurately and efficiently, handling cash and electronic transactions with integrity.
• Collaborate with team members to ensure smooth service flow and uphold restaurant standards.
• Handle guest concerns or complaints with tact and professionalism, seeking assistance from management when necessary.