Job Responsibilities: - 

• Direct reporting to Manager of Voucher Management and indirect reporting to Senior Manager of Financial Reporting.
• First point of contact for all types of voucher (Physical and E-Voucher) and gift card related matters, including customer/outlet/vendor enquiries.
• Perform the end-to-end process for voucher issuance to customers, including arrange for voucher distribution to outlets, voucher receiving, voucher activation and transfer out note for the respective outlets, including outstation courier deliveries.
• Perform the end-to-end process for Gift Card issuance to customers, including arrange for Gift card processing and distribution of physical cards to customer. Processing Sales Orders via system. Arrange for collection from HQ or courier to the customer.
• Perform the end-to-end process for vouchers related to suppliers, including place order for manual vouchers, liaison with vendor on the necessary and arrange for distribution to outlets. End of the month, to reconcile the supplier invoice with the related process and pass to AP team to process payment. Ensure payment to supplier is accurate.
• To perform day-to-day activities in operating all type of voucher and gift card business in compliance with company policy and procedures, including proper recording, storage and issuance.
• To perform the activities to procure vouchers and gift cards to ensure that there is sufficient vouchers and gift cards at all time. To ensure all related cost are captured timely and accurately as well as paid according to terms.
• Perform timely and accurate reconciliation required, including but not limited to:
• Perform reconciliation (reward, promotion and supplier voucher) to ensure the status of the voucher/gift card are being activated, redeemed and expired on a timely manner.
• Ensure all movement of the vouchers/gift card are being traceable and daily balancing count performed at store. At HQ level – weekly stock count will be conducted.
• Compile the data for Supplier Voucher Reconciliation Template from the Monthly Summary Report and Other Breakdown report on monthly basis.
• Prepare the reconciliation of voucher usage vs actual sales in profit for all festive campaign organized by the marketing department including liaison with the relevant stores for reports.
• Generate the relevant voucher/gift card or other management business reports as required for month end closing.
• To be the operation and finance representative on digital initiatives for voucher and gift cards.
• Assist with requirement on new projects.
• Undertake any task assigned from time to time as directed by Management/ Superior.