24/7 / English-speaking Lvl 1 IT Helpdesk for Mnc Computer Technology Company

Global Outsourcing Company

Log masuk untuk melihat gaji

Full Time

KL Sentral, Kuala Lumpur and +2 other locations ►

Respons Segera

Jadilah pemohon terawal!

Posted 2 months ago • Closing 11 Dec 2021

Jadilah pemohon terawal!

Jawatan ini telah ditutup.

Jawatan ini ditutup kerana majikan telah berhenti mengambil permohonan baru bagi jawatan ini.
Anda boleh menyemak laman syarikat ini untuk melihat jawatan yang masih dibuka, atau cari pekerjaan yang sepadan.

Kelayakan

  • Immediate joiner (start on 15th Nov)
  • Proficient in English
  • Able to support in office at KL Sentral
  • Able to work 24/7 with 5 working days per week
  • Possessed at least 2 yrs of IT Support exp

Tanggungjawab

  • Responds to customer technical problems/issues related to hardware and networking via phone.
  • Assists customers by diagnosing problems and providing resolutions for technical service.
  • Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
  • Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Identifies, researches and provides input on unique or recurring customer problems.
  • Reviews and distributes pertinent cross-functional information. Escalates more complex customer technical issues to senior level support.

Manfaat

  • Basic: RM 3,800 - 4,000
  • KPI, Night Shift Allowance
  • MNC Working Environment


Manfaat tambahan

  • 5 Working Days
  • Training Provided
  • Allowance Provided

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini

About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Customer Service / Helpdesk

Lihat Syarikat ▶

About Company

jobs in Global Outsourcing Company

Global Outsourcing Company

Customer Service / Helpdesk

Lihat Syarikat ▶