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Customer Service Officer
Posted a month ago • Closing 16 Jun 2022
Kelayakan
- This is rare opportunity to serve our patients with full of love and big heart
- Fresh graduates are encouraged to apply as this role is part of our Management Trainee's project
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Good communication and interpersonal skills especially in Chinese or any dialects to support customer demographic
- Ability to multi-task, prioritise and manage time effectively
- Social media savvy
- Presentable
- Able to start soonest possible
- Varieties of department available
Tanggungjawab
The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include:
- Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
- Provide the right information in navigating the patients through the hospital’s internal processes such as appointments, treatments, payment related matters, etc.
- Provide translation services to patients and/or family members wherever necessary.
- Resolve issues / problems that may be faced by patients to ensure smooth and positive customer experience.
- Be the first point of contact for customers and family members in attending to their feedbacks and/or grievances (if any).
- As the customer service officer, you are also required to be involved in CSR works organised by the hospital. This include awareness seminars, roadshows, health talks, campaigns and others deemed necessary by your superior.
*note: Different department required adjustment on the job scope, worry not, main goal is to serve the best to our customer.
Manfaat
- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Medical & Insurance Coverage
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.
Other than above, you will enjoy:-
- FREE Parking!
- RM1 breakfast/lunch
- Staff DISCOUNT!
- Medical Benefit for your FAMILY as well!
Manfaat tambahan
- 5 Working Days
- Near to Public Transport
- Language Allowance
- Training Provided
Soal Jawab Jawatan
Tanya soalan dan majikan akan menjawab tentang jawatan ini
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