Kerja Sepenuh Masa Mandarin-Speaking Customer Service, Gaji tinggi MYR 4,300 + bonus di KAALI HR Sdn. Bhd. Selangor - Maukerja

1) Minimum 6 months BPO CS experience

2) Fluent in reading and typing in English and Mandarin

3) Must be B2 English

4) Able to work in Cyberjaya

1) Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

2) Manage customer escalations and ensure that these are answered, tracked and escalated as required

3) Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

4) ensure all SLAs are met accordingly

5) Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

6) Provide a high level of professionalism and competent customer service

7) Able to communicate effectively with customers in a friendly and polite manner by following to processes

• Annual Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Performance Bonus
• Medical and Hospitalisation Leave