jobs in Ean Label Industry Sdn Bhd

Kerja Sepenuh Masa Customer Support Executive (Mandarin Speaker), Gaji tinggi MYR 4,200 di Ean Label Industry WP Kuala Lumpur - Maukerja

Customer Support Executive (Mandarin Speaker) jobs

Customer Support Executive (Mandarin Speaker)

Up to MYR4,200

Bandar Kuala Lumpur, WP Kuala Lumpur

Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Posted 5 days ago • Closing 16 May 2027
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Kongsi
Simpan

Lokasi Kerja

  • Jalan Parlimen Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50100

Penerangan Kerja

Kelayakan

  • Diploma or Degree, or equivalent qualification
  • Minimum 1–2 years of experience in customer service, sales support, administration, or a related field
  • Fresh graduates with a positive attitude and strong communication skills are encouraged to apply
  • Able to communicate in Mandarin, English, and Bahasa Malaysia
  • Responsible, patient, and willing to learn
  • Strong follow-up skills with good attention to detail
  • Basic computer skills, including Microsoft Office
  • Experience in B2B customer service is an advantage

Tanggungjawab

1. Customer Communication

  • Handle customer inquiries via WhatsApp, phone calls, and email
  • Understand customer needs and provide clear product or service information
  • Follow up with customers until requests or orders are completed

2. Quotation & Order Support

  • Prepare quotations, proforma invoices, sales orders, and job sheets using the CRM system
  • Update customers on order status, job progress, and delivery arrangements via the ERP system
  • Ensure all customer information, order details, and payment records are accurately maintained in the ERP system

3. Internal Coordination

  • Coordinate closely with Sales, Design, Production, Operation Support, and Delivery teams
  • Ensure smooth communication between customers and internal departments

4. Customer Relationship & Service Recovery

  • Build and maintain strong, long-term customer relationships
  • Handle customer complaints professionally and calmly
  • Provide appropriate solutions in line with company guidelines
  • Support customer retention and encourage repeat business

5. Sales Support

  • Inform customers about relevant products, services, promotions, and solutions
  • Support the team in achieving customer satisfaction and sales growth

6. System, CRM & AI Improvement Involvement

  • Participate in customer service system improvements, including CRM data discipline, workflow standardisation, and follow-up process enhancement
  • Provide practical user feedback to improve ERP systems, CRM processes, customer service operations, and internal workflows

 

Why Join EAN Label?

  • Stable and growing packaging printing company
  • Opportunity to learn packaging, printing, customer service and business operations
  • Clear career growth path to Senior Customer Success Executive / Team Leader
  • Training provided for products, systems and customer handling
  • Performance incentive and annual bonus
  • Supportive working environment
  • Work with customers from different industries
  • Exposure to ERP, CRM, process improvement and AI-enabled workflows
  • Be part of EAN Label’s digital transformation and future-ready customer service journey

Manfaat

  • Basic Salary: RM 2,800 – RM 4,200
  • Performance Incentive: Up to RM 1,000
  • Total Compensation: Up to RM 5,200, depending on experience and performance
  • Salary is negotiable for candidates with strong relevant experience

Manfaat tambahan

  • 5 Working Days
  • Training Provided
  • Allowance Provided
  • Staff Activities

Kemahiran

Customer Service Communication Skills Problem Solving Time Management Data Entry

Cara nak pergi ke Ean Label Industry Sdn Bhd guna pengangkutan awam?

Bandar Kuala Lumpur

Pengangkutan Awam Berdekatan

All LRT MRT KTM Monorail
  • LRT - MASJID JAMEK

    0.4 km

  • KTM - BANK NEGARA

    0.4 km

  • LRT - BANDARAYA

    0.4 km

  • MRL - MEDAN TUANKU

    1.0 km

  • LRT - PASAR SENI

    1.0 km

  • MRT - PASAR SENI

    1.0 km

  • LRT - DANG WANGI

    1.0 km

  • LRT - SULTAN ISMAIL

    1.1 km

  • LRT - PLAZA RAKYAT

    1.2 km

  • MRL - BUKIT NANAS

    1.3 km

  • KTM - KUALA LUMPUR

    1.4 km

  • MRT - MERDEKA

    1.4 km

  • MRL - MAHARAJALELA

    1.5 km

Peringatan Penting

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