Kerja Kontrak HR Services Specialist (NAM Region), Gaji tinggi MYR 3,500 di Agensi Pekerjaan Ideal Reliance WP Kuala Lumpur - Maukerja

• Have Diploma or Bachelor's degree in Human Resources or Social sciences background.

• Have 1-2 years of experience in a corporate HR support or client services role (preferred).

• Be a customer focused with the ability to provide remote HR support via Global HR Centre.

• Have ability to handle sensitive situations and maintain a high degree of confidentiality.

• Have familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs.

• Have working knowledge of service request management tools, MS Office, Workday, Service Now, SAP and other HR related

• Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment and employee inquiries.

• Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/ issue.

• Providing customer service support.

• Escalating complex queries to appropriate owner (inside or outside of HR).

• Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures.

Additional Information

• Contract Duration: 12 months

• Salary: MYR 3,500.00 per month

• Shift Allowance: MYR70.00 per day

• Work Schedule: Monday – Friday / 8PM – 5AM

• Location: Kuala Lumpur

• EPF
• SOCSO
• Medical and Hospitalisation Leave
• EIS
• Medical Insurance