- Jalan Perak Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50450
Kerja Sepenuh Masa Customer Support - Digital Currency Support Trainer Virtual Currency, Gaji tinggi MYR 4,000 di Hundredwaves WP Kuala Lumpur - Maukerja
MYR3,700 - MYR4,000
Bandar Kuala Lumpur, WP Kuala Lumpur
Graduan Baru
Kurang dari 30 pemohon. Anda mempunyai peluang yang tinggi!
Posted
18 days ago • Closing
17 Jun 2026
Kurang dari 30 pemohon. Anda mempunyai peluang yang tinggi!
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Kelayakan
- 2 years or above of experience in Training / Learning & Development / CS Enablement / QA with training exposure
- Strong understanding of cryptocurrency fundamentals (blockchain, wallets, transactions, gas fees, confirmations, etc.)
- Experience in Customer Support (Live Chat / Ticketing) environments
- Detail-Oriented: Ensure agents are fully prepared to assist with even the most complex customer inquiries.
- Ability to simplify complex topics into practical training content
- Experience creating training decks, SOPs, and knowledge base articles
- Fluent in Mandarin language will be an added advantage.
- Strong problem-solving mindset with attention to detail.
- Comfortable working in a fast-paced, evolving crypto environment.
Tanggungjawab
- Design and deliver training programs for CS teams on crypto-related topics (wallets, transactions, deposits/withdrawals, common issues)
- Act as the subject matter expert (SME) for crypto transaction flows and troubleshooting
- Develop and maintain knowledge base, SOPs, and training materials
- Translate complex crypto concepts into simple, clear guidance for CS agents
- Conduct onboarding training for new hires and refresher sessions for existing staff
- Identify knowledge gaps and work with QA/CS teams to improve agent performance
- Support CS team in resolving complex or escalated crypto-related cases
- Collaborate with Product/Tech teams to stay updated on system changes and new features
- Drive continuous improvement in training effectiveness and knowledge accuracy
- Ad-hoc task assign by the supervisor
Manfaat
- EPF
- SOCSO
- EIS
- Training Provided
- Overtime Pay
- Performance Bonus
Kemahiran
Customer Support
Customer Service
Cara nak pergi ke Hundredwaves Sdn Bhd guna pengangkutan awam?
Bandar Kuala Lumpur
Pengangkutan Awam Berdekatan
MRL - RAJA CHULAN
0.3 km
MRL - BUKIT NANAS
0.7 km
LRT - KLCC
0.7 km
MRT - BUKIT BINTANG
0.8 km
MRL - BUKIT BINTANG
0.8 km
MRT - CONLAY
0.9 km
LRT - KAMPUNG BARU
1.0 km
MRT - PERSIARAN KLCC
1.0 km
LRT - DANG WANGI
1.0 km
MRL - IMBI
1.2 km
LRT - AMPANG PARK
1.2 km
MRT - AMPANG PARK
1.2 km
LRT - PLAZA RAKYAT
1.4 km
MRL - MEDAN TUANKU
1.4 km
MRL - HANG TUAH
1.5 km
LRT - HANG TUAH
1.5 km
LRT - MASJID JAMEK
1.5 km
MRT - MERDEKA
1.6 km
Peringatan Penting
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