Kerja Sepenuh Masa Retail Operations Manager, Gaji tinggi MYR 7,000 di Agensi Pekerjaan & Perundingcara Bright Prospect WP Kuala Lumpur - Maukerja

Location: Johor & Melaka & Central

Education & Experience

• Diploma or Degree in Business Administration, Retail Management, or related field (preferred)

• Minimum 3–5 years of retail experience, with at least 1–2 years in a supervisory or managerial role

• Experience in footwear, fashion, or apparel retail.

Skills & Competencies

• Strong leadership and team management skills

• Sales-driven with strong business acumen

• Excellent communication and interpersonal skills

• Customer-focused mindset

• Good problem-solving and decision-making abilities

• Proficient in POS systems and basic Microsoft Office tools

• Proactive & aggressive person.

1. Sales & Performance Management

• Achieve and exceed monthly and annual sales targets.

• Monitor KPIs such as conversion rate, average transaction value, and units per transaction.

• Analyze sales reports and implement action plans to improve performance.

• Execute promotional activities and in-store campaigns (if needed).

2. Store Operations

• Managing day-to-day store operations, including opening and closing procedures.

• Ensure compliance with company policies, procedures, and visual merchandising standards.

• Maintain optimal stock levels and ensure accurate inventory management.

• Ensure store cleanliness, organization, and safety standards

3. Team Leadership & Development

• Train, and supervise store staff.

• Create staff schedules to ensure adequate coverage.

• Motivate and coach team members to achieve sales goals.

• Conduct performance evaluations and provide feedback.

4. Customer Experience

• Deliver exceptional customer service and resolve customer complaints effectively.

• Ensure staff provide product knowledge, especially in footwear fitting and features.

• Build strong customer relationships to encourage repeat business.

5. Inventory & Stock Control

• Manage stock replenishment and coordinate with warehouse/logistics teams.

• Conduct regular stock counts and minimize shrinkage.

• Ensure proper handling and display of footwear products.

6. Financial & Administrative Duties

• Handle cash management, banking, and store financial reporting.

• Monitor expenses and control store costs.

• Prepare daily, weekly, and monthly reports.

• Annual Leave
• EPF
• SOCSO
• Dental
• Optical
• Insurance coverage immediate family (spouse and kids)
• Performance Bonus