Kerja Sepenuh Masa, Head, Outsource Services di KPJ Healthcare Berhad Johor - Maukerja

• Bachelor’s degree or Diploma in Business Administration, or a related field (preferred).

• Minimum of 5 years of experience in managing outsourced services or environmental compliance roles.

• Certification or competency in Scheduled Waste Management as required by DOE.

• Proficiency in using reporting systems like EIWIS and vendor management software.

• Knowledge of hospital operations and regulatory requirements related to waste management, health, and safety.

• Excellent command of Microsoft Office Suite for reporting and documentation.

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Knowledge of infection control and hygiene practices.

• Ability to lift and carry heavy items, such as linens or equipment.

• Basic understanding of hospital operations and protocols.

• Strong leadership and organizational skills with the ability to manage multiple priorities.

• Excellent communication and interpersonal abilities to liaise effectively with vendors, staff, and management.

• Attention to detail, especially in regulatory compliance and reporting.

• Problem-solving mindset to address issues and improve service delivery.

• High integrity and professionalism to maintain accountability and confidentiality. 

Key Performance Indicators (KPIs)

• Timely and accurate submission of scheduled waste reports via EIWIS.

• Monthly vendor performance evaluations completed and submitted to HQ.

• Internal customer satisfaction rate with outsourced services.

• Compliance with DOE and hospital regulatory standards for scheduled waste management.

• Successful training sessions conducted for hospital staff on waste management procedures. 

GENERAL DESCRIPTION

The Head of Services (Senior Executive) acts as the liaison between Johor Specialist Hospital and all outsourced vendors, ensuring seamless management of outsourced services. The position requires oversight of vendor compliance, staff supervision, and the implementation of scheduled waste management practices in accordance with Department of Environment (DOE) regulations. This role is pivotal in ensuring all services meet the hospital’s standards and align with customer satisfaction goals. The Head of Services also acts as the Competent Person for Scheduled Waste, responsible for regulatory compliance, training, and reporting using the Environmental Information Management System (EIWIS).

The Head of Services supervises the Outsource Executive and attendants, manages vendor relationships, evaluates performance, and ensures consistent service delivery to internal customers.

JOB DESCRIPTION

Vendor Management and Liaison  

• Act as the primary liaison between the hospital and all outsourced vendors.

• Oversee outsourced services such as pest control, scheduled waste management, linen and laundry, housekeeping, and other contracted services.

• Ensure all vendors comply with Service Level Agreements (SLAs) and hospital policies, including health and safety requirements.

• Conduct monthly performance evaluations of outsourced vendors and submit performance reports to KPJ HQ.

• Address internal customer feedback and resolve issues promptly to maintain service quality.

Scheduled Waste Management  

• Serve as the Competent Person for Scheduled Waste, ensuring compliance with DOE regulations and best practices.

• Manage daily reporting of scheduled waste activities through the EIWIS system, including waste generation, treatment, and disposal.

• Ensure proper segregation, storage, labelling, and transportation of scheduled waste as per regulatory guidelines.

• Conduct internal audits of scheduled waste management practices and address non-compliance issues.

• Organize and conduct training sessions for hospital staff on scheduled waste management to ensure proper handling, storage, and disposal. 

Team Management and Supervision  

• Supervise and guide the Outsource Executive and attendants in their daily operations.

• Provide training, mentoring, and performance reviews for team members to ensure effective service delivery.

• Oversee the coordination of attendants’ tasks, such as linen distribution, curtain changes, and vendor assistance.

• Develop schedules and allocate resources for smooth operations across all outsourced services. 

Compliance and Reporting           

• Monitor vendor adherence to SLAs, safety regulations, and environmental standards.

• Submit monthly vendor performance evaluation reports to HQ, ensuring all services meet hospital and regulatory requirements.

• Maintain up-to-date records of all scheduled waste documentation, including permits, reports, and compliance certifications.

• Develop contingency plans for managing disruptions in outsourced services. 

Customer Service and Stakeholder Collaboration

• Ensure that outsourced services meet the needs of internal customers, including wards, units, and other hospital services.

• Address complaints, feedback, and suggestions from hospital staff regarding outsourced services, taking corrective action when necessary.

• Foster strong working relationships with both internal and external vendors to ensure smooth.