Kerja Kontrak Customer Care Officer (Mandarin), Gaji tinggi MYR 4,500 di Lifework HR Services Selangor - Maukerja

Qualifications & Requirements

• Fresh graduate is encouraged to apply and/or SPM, Diploma, Degree in any discipline.

• At least one (1) year working experience in contact center or customer support related field.

• Proficient in relevant computer applications like MS Office.

• Demonstrate excellent communication and problem-solving skills.

• Highly motivated and result-oriented team player with good interpersonal skills.

• Able to work independently and as a team.

• Have pleasant disposition and attitude.

• Ability to handle stressful situation appropriately.

• Able to work on rotational shifts and public holidays – Taiwan Public Holiday

• MUST be able to speak & understand Mandarin (Traditional Mandarin)

Job Responsibilities

• Assist company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.

• As a first point of contact, promote a unified and professional image of the company as a whole.

• Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.

• Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.

• Processing of consumables and supplies orders for customers.

• Conduct daily activities in accordance with company’s policies, procedures and code of conduct.

• Conduct daily activities in a quality and environmentally responsible manner in accordance with company’s policies

• Opportunities for promotion
• Professional development
• Allowance Provided
• Training Provided
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance