Full Time Operation Executive Jobs, salary up to MYR 3,500 in The Home Maker Johor Bahru - Maukerja

Operations Executive (Co-Living)

Job Summary

We are looking for a proactive, responsible, and hands-on Operations Executive to oversee the daily operations of our co-living properties. This role is essential in ensuring smooth property management, excellent tenant experience, high occupancy rates, and proper upkeep of all units.

The ideal candidate is organized, customer-focused, able to multitask, and comfortable handling operational issues on-site. Experience in co-living, property management, hospitality, or rental operations is highly preferred.

Key Responsibilities

Property & Tenant Operations

• Conduct routine inspections to ensure cleanliness, safety, and operational standards are maintained.
• Coordinate tenant move-in and move-out processes, including room inspections, key handover, documentation, and photo records.
• Ensure vacant rooms are prepared and move-in ready within the required timeline.
• Monitor shared spaces and ensure house rules are complied with.
• Handle tenant complaints, maintenance issues, and emergency situations promptly and professionally.
• Follow up on overdue rental payments and coordinate recovery procedures when necessary.

Maintenance & Housekeeping Coordination

• Coordinate with cleaners, technicians, contractors, and vendors for maintenance and repair works.
• Monitor the quality and completion of maintenance jobs.
• Ensure all units and common areas remain clean, functional, and presentable at all times.
• Track inventory for household items, appliances, and operational supplies.

Tenant Experience & Retention

• Build positive relationships with tenants and provide excellent customer service.
• Handle tenant inquiries through WhatsApp, phone calls, and other communication channels.
• Support tenant retention efforts by ensuring a pleasant living experience.
• Enforce company SOPs and house rules professionally.

Operational Administration

• Maintain accurate records of tenancy, inspections, maintenance, and operational reports.
• Update operational trackers and internal systems regularly.
• Assist in preparing reports related to occupancy, maintenance, tenant issues, and operational KPIs.
• Support process improvement initiatives to improve operational efficiency.

On-Site Support

• Travel between properties for inspections, troubleshooting, and operational support.
• Be available for occasional weekend or after-office-hour operational matters when required.

Requirements

• Diploma or Degree in Property Management, Hospitality, Business Administration, or related field preferred.
• Minimum 1–2 years of working experience in operations, property management, hospitality, or co-living industry.
• Fresh graduates with strong attitude and willingness to learn are encouraged to apply.
• Strong communication and interpersonal skills.
• Good problem-solving and organizational abilities.
• Able to work independently and handle multiple properties/tasks.
• Familiar with WhatsApp, Google Sheets/Excel, and basic reporting.
• Possess own transport and valid driving license.

Preferred Skills

• Experience managing rental units or co-living properties.
• Familiar with tenant management and basic maintenance coordination.
• Customer service oriented with strong sense of responsibility.
• Able to work in a fast-paced environment.

KPI / Performance Indicators

• Occupancy rate
• Tenant renewal rate
• Response time to tenant issues
• Room turnaround time
• Maintenance completion timeline
• Tenant satisfaction level
• House cleanliness and inspection scores

Benefits

• EPF, SOCSO & EIS
• Annual leave & medical leave

Working Details

• Location: Johor Bahru
• Working Hours: Monday – Friday, 9am – 6pm
• Weekend standby may be required for urgent operational matters

Pay: RM3,000.00 - RM3,500.00 per month

Work Location: Hybrid remote in Johor Bahru