Kerja Sepenuh Masa CUSTOMER SERVICE SUPPORT (LIVE CHAT), Gaji tinggi MYR 3,500 di Nextbridge Services WP Kuala Lumpur - Maukerja

· Candidate must possess at least SPM/UEC or equivalent

· Candidate must have own PC/laptop and stable Wi-Fi/Data connectivity

· Working hours: 9am-6pm / 6pm-1am / 1am-7am / Scheduled OT on PH or weekend

· Willing to work on Weekends, Public Holidays & Shifts (occasionally)

·Excellent interpersonal, written and oral communication skills

·Required language(s): Proficient in English (oral & written); ability to converse in 中文 will an added advantage

·FRESH GRADUATES are encouraged to apply

·Related work experience in Customer Service field will be an advantage

· To provide fast and timely solutions to all customer related problems

· To be constantly guided by company's service standards

· Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; · selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

· Respond to issues and enquiries promptly through large amount of emails and application live chat

· Provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible

· Demonstrate empathy while listening to customers and establishing their needs in order to offer relevant products, services and solutions

· Provide good customer services and maintain good rapport with customers

· Provide highly skilled resources to answer customer enquiries and request predominantly

• Training Provided
• Annual Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Overtime Pay
• maternity leave
• sick leave
• yearly increments to upgrade your basic salary yeraly&:improve your lifestyle
• allowances and kpi
• marriage leave
• compassionate leave
• medical claim
• nightshift allowances