jobs in CC Matrix Advertising Enterprise

Kerja Sepenuh Masa Customer Service Executive (Online Gaming), Gaji tinggi MYR 3,500 di CC Matrix Advertising Enterprise WP Kuala Lumpur - Maukerja

Customer Service Executive (Online Gaming) jobs

Customer Service Executive (Online Gaming)

MYR3,000 - MYR3,500 Sebulan

Bandar Kuala Lumpur, WP Kuala Lumpur

Graduan Baru
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Posted 2 days ago • Closing 6 Aug 2026
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Kongsi
Simpan

Lokasi Kerja

  • Jalan Pinang Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50450

Penerangan Kerja

Kelayakan

  • Minimum SPM, Diploma, or equivalent qualification.

  • Fresh graduates are encouraged to apply; customer service experience is an advantage.

  • Good command of English, Bahasa Malaysia, and Mandarin (both written and spoken).

  • Strong communication and interpersonal skills with a customer-focused mindset.

  • Ability to handle customer inquiries and complaints professionally and efficiently.

  • Basic computer literacy and familiarity with online platforms and live chat systems.

  • Ability to work independently in a fast-paced environment and multitask effectively.

  • Willing to work rotating midnight shifts (5:00 PM – 2:00 AMand2:00 AM – 10:00 AM), including weekends and public holidays.

  • Interest in online gaming and understanding of gaming platforms is an added advantage

Tanggungjawab

  • Provide customer support to players via live chat, email, and ticketing systems.

  • Handle player inquiries, account-related issues, game-related concerns, and technical support requests.

  • Investigate and resolve customer complaints in a professional and timely manner.

  • Monitor player activities and report suspicious behavior, bugs, or violations of platform policies.

  • Escalate complex issues to relevant departments such as Technical Support, Operations, or Risk Management.

  • Maintain accurate records of customer interactions and resolutions in the system.

  • Ensure compliance with company policies, service standards, and regulatory requirements.

  • Deliver excellent customer service to enhance player satisfaction and retention.

Working Hours:

  • Rotating midnight shifts:

    • 5:00 PM – 2:00 AM

    • 2:00 AM – 10:00 AM

  • Willingness to work weekends, public holidays, and shift schedules as assigned.

Manfaat

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF
  • SOCSO
  • Training Provided
  • Allowance Provided
  • Work from Home

Kemahiran

Customer Relationship Management Communication Skills Problem-Solving Patience Time Management Product Knowledge Active Listening

Cara nak pergi ke CC Matrix Advertising Enterprise guna pengangkutan awam?

Bandar Kuala Lumpur

Pengangkutan Awam Berdekatan

All LRT MRT Monorail
  • MRL - RAJA CHULAN

    0.3 km

  • LRT - KLCC

    0.7 km

  • MRT - CONLAY

    0.7 km

  • MRT - BUKIT BINTANG

    0.7 km

  • MRL - BUKIT BINTANG

    0.7 km

  • MRT - PERSIARAN KLCC

    0.8 km

  • MRL - BUKIT NANAS

    0.9 km

  • LRT - AMPANG PARK

    1.1 km

  • MRT - AMPANG PARK

    1.1 km

  • LRT - KAMPUNG BARU

    1.1 km

  • MRL - IMBI

    1.2 km

  • LRT - DANG WANGI

    1.2 km

  • MRT - TUN RAZAK EXCHANGE

    1.5 km

  • LRT - PLAZA RAKYAT

    1.5 km

  • MRL - HANG TUAH

    1.5 km

  • LRT - HANG TUAH

    1.5 km

  • MRL - MEDAN TUANKU

    1.6 km

Peringatan Penting

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