Kerja Sepenuh Masa Customer Service Representative, Gaji tinggi MYR 3,500 di Star Glory Asia (M) Sarawak - Maukerja

• 1–2 years of retail or customer service experience (Duty Free, FMCG, beauty, liquor, or luxury retail preferred).
• Strong communication skills; multilingual ability is an advantage.
• Sales-driven with strong interpersonal skills.
• Basic numeracy and POS handling skills.
• Ability to work shifts, including nights, weekends, and public holidays.
• Must be eligible for security clearance.

Job description

We are an award-winning Duty-Free business with multiple outlets throughout the region. Our unique and exemplary services bring our customers’ shopping experiences to another level. This includes organising social networking events to connect with other customers who share similar interests and running events where experts share their knowledge on drinks and food pairings. With 1000+ liquor brands and 2500+ brands in all categories, which also includes tobacco, chocolate, perfume, cosmetics, and skincare, we have the highest number of brands in the entire Malaysian Duty-Free Industry.

ACCOUNTABILITY

Sales & Customer Service

• Greet and assist customers in a professional and friendly manner.
• Actively promote and upsell Duty Free products (liquor, tobacco, perfumes, cosmetics, confectionery, chocolate etc.).
• Achieve individual, branch sales targets and KPIs.
• Provide product recommendations based on customer needs and travel destinations.
• Handle customer inquiries, complaints and returns professionally.

Cashiering & Transactions

• Process sales transactions accurately using POS systems.
• Follow cash handling and reconciliation procedures.
• Verify boarding passes and travel documents as required for Duty Free sales compliance.

 Merchandising & Branch Operations

• Replenish gondola, wall bays and ensure products are well displayed according to merchandising guidelines.
• Maintain branch cleanliness and presentation standards.
• Monitor stock levels and report fast-moving or low-stock items.
• Support stock counts and inventory audits when required.

 Compliance & Security

• Comply with airport security regulations and Duty Free bonded stock procedures.
• Adhere to customs rules regarding restricted goods and quantity limits.
• Prevent shrinkage and report suspicious activities.

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Annual Leave
• EPF
• SOCSO
• Annual Bonus
• Medical Insurance
• EIS
• Overtime Pay