Sepenuh Masa Customer Care Agent Jobs, salary up to MYR 7,000 in Company Confidential Petaling Jaya - Maukerja

Attention to Detail: A "right first time" attitude when entering complex orders with varying requirements

English and Mandarin: Proficient in the written and spoken English. Optional spoken Mandarin language

Technology Savvy: Comfortable managing high-volume messaging across WhatsApp and professional email platforms

Communication: Excellent written and verbal communication skills; ability to translate customer needs into clear internal instructions

Adaptability: Capable of working independently during the evening shift while maintaining strong links to other departments

Added Advantage: Prior experience in using Customer Relationship Management (CRM) Systems and Accounting Systems at a basic level

Working Hours: 3:00 PM to 12:00 AM (Midnight)

Multi-Channel Communication: Act as the primary point of contact for customers, managing inquiries via Email, WhatsApp, and if needed by phone

Customer Order Management & Oversight: Supervise the end-to-end order processing cycle, ensuring accuracy in pricing, discounts, and SKU selection. Manage "key account" orders that require bespoke handling or specialized documentation

Manage customer backorders and ensure prompt fulfillment once stock becomes available

Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries

Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets

Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors

Technical Assistance: Provide support regarding product spares & general order status updates

Internal Liaison: Coordinate with the Warehouse and Stock Control teams via our internal communication platforms to verify availability and expedite urgent requests

Problem Solving: Resolve customer issues efficiently, ensuring a high level of satisfaction and professional service