Kerja Sepenuh Masa Telesales Executive, Gaji tinggi MYR 5,000 + Pampasan Tambahan di JW International Logistic WP Kuala Lumpur - Maukerja

A Telesales Executive job typically involves contacting customers or potential customers by phone to provide information, answer inquiries, generate sales leads, schedule appointments, or conduct follow-ups. Here's what each requirement usually means:

1. Excellent Communication and Writing Skills in English and Chinese

• Speak clearly, professionally, and confidently with customers.

• Understand customer questions and respond appropriately.

• Write professional emails, messages, or call notes in both languages.

• Communicate effectively with customers, colleagues, and supervisors.

2. Strong Customer Service and Telephone Handling Skills

• Answer calls politely and professionally.

• Listen actively to customer concerns.

• Handle complaints calmly and find solutions.

• Maintain a friendly and helpful attitude throughout conversations.

3. Proficiency in Microsoft Office

You should be comfortable using:

• Microsoft Word for reports, letters, and documentation.

• Microsoft Excel for tracking customer information, call records, and sales data.

• Microsoft Outlook for emails and scheduling.

• Microsoft PowerPoint for presentations when required.

4. Responsible and Reliable in Handling Tasks

• Complete assigned duties accurately and on time.

• Follow company procedures and policies.

• Keep customer information confidential.

• Take ownership of your work and follow up on pending matters.

5. Positive Attitude and Willingness to Learn

• Remain motivated even when facing difficult customers.

• Accept feedback and continuously improve.

• Adapt to new products, systems, or procedures.

• Work cooperatively with team members.

6. Good Organizational and Time-Management Skills

• Manage daily call schedules efficiently.

• Prioritize urgent tasks and customer follow-ups.

• Keep accurate records of conversations and customer information.

• Meet deadlines and performance targets.

7. Ability to Work Under Pressure and Meet Targets

• Handle a high volume of calls.

• Achieve sales, appointment-setting, or customer service goals.

• Stay professional during busy periods.

• Maintain productivity while ensuring quality service.

8. Strong Problem-Solving Skills and Attention to Detail

• Identify customer issues quickly.

• Provide accurate information and solutions.

• Record customer details correctly.

• Avoid mistakes when entering data or processing requests.

Job Responsibilities

• Make outbound calls to prospective and existing customers to promote products and services.

• Answer inbound calls and respond to customer inquiries in a professional and timely manner.

• Provide accurate information regarding products, services, promotions, and company policies.

• Maintain and update customer records, call logs, and related documentation.

• Follow up with customers regarding inquiries, appointments, payments, or service requests.

• Handle customer complaints and resolve issues efficiently while maintaining customer satisfaction.

• Achieve daily, weekly, and monthly call or sales targets set by the company.

• Build and maintain positive relationships with customers through excellent communication and service.

• Coordinate with internal departments to ensure customer requests are handled effectively.

• Prepare reports and perform administrative tasks using Microsoft Office applications.

• Ensure compliance with company procedures and maintain confidentiality of customer information.

• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay