Contract Area Manager Jobs, Salary up to MYR 3,650 + commission in Manpower Staffing Services (Malaysia) Sdn. Bhd. Johor - Maukerja

1. Lead the “Area Manager” Initiative:
Direct Engagement: Be the primary driver of direct, face-to-face engagement with unmanaged merchant partners in your area. You'll conduct regular visits, build rapport, and embody the human connection we value.
Execution & Oversight: Take ownership of the "Area Manager" playbook. You'll set visit schedules, define key discussion points, and ensure the quality of every interaction to maximize impact.
Resource Management: Effectively deploy any assigned resources to maximize our reach and support for unmanaged merchants.
2. Nurture Merchant Relationships & Solve Problems:
Build Trust: Foster strong, lasting relationships by understanding merchants' needs and acting as their reliable point of contact.
Proactive Resolution: Be the first line of defense for our merchants. You'll identify and rapidly resolve operational issues, technical glitches, or other concerns, escalating complex issues when necessary.
Empower Merchants: Educate partners on how to use Grab's tools (e.g., Merchant App, marketing features, dashboards) to help them thrive and grow their business.
Champion Feedback: Systematically gather feedback from merchants and channel it back to our internal teams (product, operations, support) to drive continuous improvement.
3. Monitor Performance & Gather Market Intelligence:
Track Key Metrics: Monitor KPIs, including merchant engagement rates, satisfaction scores, issue resolution time, retention rates, and tool adoption.
Analyze & Optimize: Use data to identify trends, pinpoint areas for improvement, and celebrate success stories within your area.
Be a Local Expert: Become the go-to expert on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities.
4. Collaborate & Advocate Internally:
Cross-Functional Collaboration: Work hand-in-hand with teams like Sales, Operations, Marketing, and Product to ensure a seamless and positive merchant experience.
Advocate for Partners: Be the voice of our merchants within Grab, ensuring their perspectives are considered in strategic decisions and product roadmaps.
5. Drive Operational Excellence:
Process Improvement: Continuously look for ways to refine our processes to boost efficiency and effectiveness.
Share Best Practices: Document successful engagement strategies and problem-solving approaches to share with other Area Managers and internal teams.
What We're Looking For: Key Qualities
Exceptional Interpersonal Skills: You are a people person who can build genuine connections and rapport with anyone.
Problem-Solving Prowess: You can think on your feet and quickly address challenges.
Proactive & Self-Driven: You are a go-getter who can manage your area independently and drive initiatives from start to finish.
Data-Oriented Mindset: You're comfortable tracking performance, analyzing data, and making informed decisions.
Empathy: You have a true dedication to understanding and serving our merchant partners.
Resilience: You can handle challenges with a positive and persistent attitude.

1. Merchant Relationship Management

• Conduct regular face-to-face visits with merchant partners.

• Build strong relationships and act as the main point of contact.

• Understand merchant needs and provide support.

• Maintain merchant satisfaction and engagement.

2. Merchant Support & Problem Resolution

• Assist merchants with operational issues and platform-related concerns.

• Troubleshoot basic issues and escalate complex cases to the relevant teams.

• Ensure merchants receive timely solutions.

3. Merchant Education & Growth

• Train merchants on using Grab's tools, Merchant App, promotions, and marketing features.

• Help merchants improve performance and maximize sales opportunities.

• Encourage adoption of new Grab products and services.

4. Performance Monitoring

• Track merchant performance metrics such as:

  • Sales/GMV

  • Order volume

  • Merchant engagement

  • Tool adoption

  • Retention rates

• Analyze data and identify growth opportunities.

5. Market Intelligence

• Gather information about competitors and local market trends.

• Understand merchant challenges and customer behavior.

• Share market insights with internal teams.

6. Feedback Collection

• Collect feedback from merchants regarding Grab's products and services.

• Act as the merchant's voice within the organization.

• Work with Product, Operations, and Support teams to improve merchant experience.

7. Cross-Functional Collaboration

• Coordinate with Sales, Marketing, Operations, and Product teams.

• Ensure smooth execution of merchant programs and initiatives.

• Support company-wide projects within the assigned territory.

8. Area Management & Reporting

• Plan daily merchant visits and territory coverage.

• Maintain visit records and activity reports.

• Track KPIs and provide updates to management.

• 5 days working
• Fresh Graduates are welcome to apply.
• EPF & SOCSO
• Medical leave
• Annual leave
• EPF
• SOCSO
• EIS
• Annual Bonus