Full Time Customer Service Assistant Jobs, salary up to MYR 2,200 in Centre Side Express Sdn Bhd Chemor - Maukerja

Job Summary

The Customer Service Assistant is responsible for providing excellent customer support by handling inquiries, resolving issues, processing requests, and maintaining positive relationships with customers. The role serves as a key point of contact between the company and its customers, ensuring timely and professional communication while supporting daily customer service operations.

Key Responsibilities Customer Support

• Respond to customer inquiries via telephone, email, messaging platforms, and other communication channels.
• Provide accurate information regarding company products, services, and procedures.
• Handle customer complaints and concerns professionally and efficiently.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure issues are resolved satisfactorily.

Order & Service Coordination

• Process customer orders, service requests, and documentation accurately.
• Monitor order status and coordinate with relevant departments to ensure timely completion.
• Update customers on service progress, delivery schedules, and any changes affecting their requests.
• Maintain accurate records of customer interactions and transactions.

Documentation & Record Keeping

• Prepare and maintain customer records, reports, and correspondence.
• Ensure all customer information is updated and properly filed.
• Generate periodic reports as required by management.
• Maintain confidentiality of customer and company information.

Communication & Relationship Management

• Build and maintain positive relationships with customers.
• Coordinate with internal departments to resolve customer-related issues.
• Assist in improving customer satisfaction and service quality.
• Support customer retention initiatives and service improvement programs.

Administrative Support

• Perform general administrative duties related to customer service operations.
• Assist in preparing quotations, service documentation, and customer-related reports.
• Support departmental projects and activities as assigned.

Other Duties

• Attend training sessions and meetings as required.
• Comply with company policies, procedures, and service standards.
• Perform any other duties assigned by management from time to time.

Job Requirements Education

• SPM, STPM, Certificate, Diploma, or equivalent qualification.

Experience

• Fresh graduates are encouraged to apply.
• Previous experience in customer service, administration, logistics, transportation, or related fields will be an advantage.

Skills & Competencies

• Good communication skills in English and Bahasa Malaysia.
• Strong customer service and interpersonal skills.
• Ability to handle customer complaints professionally and calmly.
• Good organizational and multitasking abilities.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving skills.
• Ability to work under pressure and meet deadlines.

Working Conditions

• Office-based position.
• Standard working hours as determined by the company.
• May be required to work additional hours during peak operational periods.

Note: This job description serves as a general guideline of duties and responsibilities and may be amended by management from time to time based on operational requirements.

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

• Free parking
• Meal allowance
• Opportunities for promotion
• Professional development

Work Location: In person