Sepenuh Masa HEALTHCARE BUSINESS DEVELOPMENT Jobs, salary up to MYR 4,000 in KLINIK HELLO DOCTOR Kajang - Maukerja

Clinic Healthcare Operations Manager

Job Summary

The Clinic Healthcare Operations Manager is responsible for overseeing the daily operations of the clinic to ensure efficient, high-quality, and patient-centered healthcare services. This role manages administrative functions, staff performance, regulatory compliance, financial performance, and operational improvements while supporting clinical teams in delivering excellent patient care.

Key ResponsibilitiesOperations Management

• Oversee day-to-day clinic operations to ensure smooth workflow and patient satisfaction.
• Develop and implement operational policies, procedures, and best practices.
• Monitor clinic performance and identify opportunities for operational improvements.
• Ensure adequate staffing and efficient scheduling.

Staff Management

• Supervise administrative and support staff.
• Recruit, train, coach, and evaluate employees.
• Foster a positive, collaborative workplace culture.
• Address employee performance and disciplinary matters when necessary.

Patient Experience

• Ensure high standards of customer service.
• Resolve patient complaints and service issues professionally.
• Monitor patient satisfaction and implement improvement initiatives.

Financial Management

• Prepare and manage clinic budgets.
• Monitor revenue, expenses, and operational costs.
• Review financial reports and recommend cost-saving measures.
• Oversee billing, insurance claims, and payment processes.

Compliance & Quality Assurance

• Ensure compliance with healthcare regulations, licensing requirements, and accreditation standards.
• Maintain patient confidentiality in accordance with applicable privacy laws.
• Coordinate internal audits and quality improvement initiatives.
• Ensure workplace health and safety standards are maintained.

Clinical Support

• Coordinate with physicians, nurses, and allied health professionals.
• Ensure adequate medical supplies and equipment availability.
• Support implementation of new healthcare technologies and systems.

Reporting & Performance

• Prepare operational reports for senior management.
• Monitor key performance indicators (KPIs), including:
• Patient waiting time
• Appointment utilization
• Revenue performance
• Patient satisfaction
• Staff productivity
• Operational efficiency

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field.
• Master's degree (preferred).
• 3–5+ years of experience in healthcare or clinic operations management.
• Experience managing multidisciplinary teams

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM7,665.78 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person