Kerja Sepenuh Masa Store Manager - Team Leader - Incentive - Bonus, Gaji tinggi MYR 5,000 di CRUMBOLEH PLT Pulau Pinang - Maukerja

STORE MANAGER – COOKIECRUMBS PENANG

Location: Chulia Street, George Town, Penang
Employment Type: Full-Time

About the Role

CookieCrumbs Penang is looking for a responsible, proactive, and accountable Store Manager to lead our daily operations and team. This is not a desk-based management role. We are looking for someone who takes ownership, follows through on responsibilities, solves problems independently, and can confidently lead a team without requiring constant supervision.

The ideal candidate should have at least 1–2 years of experience in a Store Manager, Assistant Manager, Supervisor, or Team Leader role within the F&B industry.

Key Responsibilities:

1. Team Leadership & Staff Management

• Lead, coach, and motivate the team to achieve operational standards and business goals.
• Conduct clear team briefings and ensure staff are well-informed of operational updates, SOP changes, promotions, and new product launches.
• Monitor staff performance, attendance, punctuality, attitude, and discipline.
• Address performance issues promptly and implement corrective actions when necessary.
• Be confident in giving instructions, delegating tasks, and following up with staff.

2. Staff Training & Development

• Conduct hiring, interview and and filter for the best candidates.
• Provide onboarding, training, and performance coaching for new and existing staff according to company standards..
• Provide step-by-step guidance where needed, while helping staff become more independent.
• Ensure the team understands their duties and performs them correctly.

3. Daily Operations Management

• Ensure smooth daily operations across front counter and customer service areas.
• Plan and assign manpower effectively based on operational needs.
• Prepare weekly staff schedules, duty rosters, and task assignments.
• Ensure daily, weekly and monthly cleaning and maintenance schedules are completed.
• Ensure opening, closing, cleaning, cashier, baking, packing, and customer service flow are properly managed.
• Maintain high standards of customer service, product quality, hygiene, and store presentation.

4. SOP Compliance & Quality Control

• Ensure all staff consistently follow company SOPs and operational guidelines.
• Monitor product quality, packaging standards, and service standards consistently.
• Ensure cookies are baked according to guidelines and sales forecasts.
• Identify operational weaknesses and implement improvements proactively.

5. Inventory & Stock Management

• Oversee stock receiving, checking, storage, and inventory control.
• Ensure stock quantities and quality are accurate upon arrival.
• Report stock discrepancies, shortages, or damaged items promptly.
• Maintain sufficient stock levels to support daily operations, weekends, public holidays, and peak periods.
• Plan and coordinate stock replenishment to prevent shortages and operational disruptions.
• Oversee weekly stock count as a double checker and inventory verification.

6. Financial & Administrative Responsibilities

• Handle daily bank-in of sales revenue.
• Ensure sufficient cash float and small change are available for daily operations.
• Monitor store expenses and basic supply purchases.
• Prepare reports and provide timely updates to management when required.

7. Communication & Reporting

• Provide timely updates to management proactively.
• Respond promptly to operational messages and urgent issues.
• Report and update staff issues, stock issues, customer complaints, maintenance problems, and daily operation matters clearly.
• Follow up on assigned tasks until completed.

8. Meetings, Audits & Continuous Improvement

• Conduct weekly operational meetings.
• Review customer feedback, Google Reviews, complaints, and improvement plans.
• Conduct weekly internal audits according to company audit standards.
• Identify opportunities to improve productivity, service quality, and operational efficiency.

What We're Looking For:

Minimum 1–2 years of experience as a Store Manager, Assistant Manager, Supervisor, or Team Leader in the F&B industry.

Strong leadership and people management skills.
Responsible & positive attitude

Proactive and self-driven with a strong sense of ownership and accountability.

Able to identify problems, make decisions, and execute solutions.

Highly responsive and able to communicate effectively with management and team members.

Confident in leading, coaching, and holding team members accountable for performance.

Strong organizational and planning skills.
Maintain a professional attitude and act as a role model for the team

Comfortable working in a fast-paced operational environment.
Able to work shifts, weekends, and public holidays.
Must able to communicate in BM and English.

Local candidates only

What We Offer:

• Competitive salary package
• Monthly performance incentives
• Product sales incentives
• Special bonus
• EPF, SOCSO & EIS
• Attendance allowance
• OT pay (where applicable)
• Staff discount
• Career growth opportunities
• Supportive and performance-driven working environment
• Easy & simple operation workflow
• Chill and happy working environment

Important Note

This role is suitable for candidates who enjoy taking ownership, leading people, and driving results. Candidates who prefer constant supervision, frequent reminders, or detailed step-by-step instructions for routine responsibilities may not be suitable for this position.

Pay: RM2,800.00 - RM5,000.00 per month

Benefits:

• Additional leave
• Opportunities for promotion
• Professional development

Education:

• Diploma/Advanced Diploma (Preferred)

Work Location: In person