I. Field Operations (Core)
- Provide on-site services to customers, including gold testing, collection, and deal closure.
- Execute daily assignments according to the scheduled plan.
- Ensure all on-site processes are conducted smoothly and in compliance with safety standards.
II. Gold Appraisal Expertise (Key Focus)
- Proficient in using gold testing tools (e.g. density testing methods).
- Perform independent gold evaluation and provide accurate pricing.
- Ensure accuracy in all appraisals, as it directly impacts company profitability.
III. Customer Engagement & Closing Skills
- Build trust and rapport with customers, especially during face-to-face interactions.
- Clearly explain pricing, deductions, and calculation methods.
- Demonstrate strong closing skills to successfully complete transactions on-site.
IV. Route & Time Management
- Plan and optimize travel routes independently for maximum efficiency.
- Manage time effectively to minimize idle time and delays.
- Adapt to unexpected situations such as traffic conditions or schedule changes.
V. Independence & Accountability
- Work independently while seeking support when necessary.
- Take ownership of outcomes, not just task execution.
VI. Adaptability & Flexibility
- Adjust approach and communication style based on customer needs.
- Handle various customer profiles with appropriate communication techniques.
- Effectively manage unexpected scenarios such as price fluctuations or customer hesitation.
VII. Other
- To carry out other duties as may be assigned by the superior or management to support smooth business operations.