Sepenuh Masa Customer Service - Banking Insurance (Mandarin Speaker) Jobs, salary up to MYR 4,800 in Inov8 Solutions Sdn. Bhd. Bandar Kuala Lumpur - Maukerja

Customer Service - Banking Insurance (Mandarin Speaker)

Salary Package: RM4500 + up to RM300 KPI

Intake: 17th of August

Location: NU KL Sentral (Fully on-site)

Working Hours: Mon-Fri, 9am-6pm/10am-7pm (Normal Working Hours)

Required Qualifications:

• Bachelor’s degree with Customer Service in BPO/Call Centre

• Proficient in English (B2) & Mandarin.

• Strong computer skills, including experience with CRM systems and Microsoft Office.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to work in a fast-paced, team-oriented environment

Key Responsibilities:

1. Handle customer and distributor inquiries via phone, live chat, and email.

2. Record all interactions accurately in the CRM system.

3. Resolve issues promptly and follow up to ensure customer satisfaction.

4. Work with internal teams to address complex cases and escalate when necessary.

5. Maintain professional, empathetic, and customer-focused communication.

6. Use CRM systems and digital tools effectively while managing multiple tasks efficiently.

• Annual Leave
• EIS
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided