Sepenuh Masa Hotel General Manager | Lead Hotel Operations - Business Growth Jobs, salary up to MYR 18,000 in JEV Management & Trading Johor Bahru - Maukerja

Are you an experienced hospitality leader with a passion for operational excellence and guest satisfaction? We are seeking a Hotel General Manager to oversee the overall management of a hotel operation, ensuring exceptional guest experiences while driving business growth and operational performance.

This is an exciting opportunity for a results-driven leader to manage hotel operations, lead high-performing teams, and contribute to the continued success of an established hospitality business.

Employment Type: Full-Time

Working Hours:

• Monday – Friday
• 8:30 AM – 6:00 PM

Benefits

• Competitive Salary (To be discussed during interview)
• EPF & SOCSO
• Annual Leave
• Medical Leave
• Performance Bonus (where applicable)
• Career Development Opportunities
• Leadership Role with Strategic Decision-Making Exposure
• Supportive & Professional Working Environment

Who Should Apply?

This opportunity is suitable for:

• Experienced Hotel General Managers
• Senior Hotel Operations Managers ready to step into a General Manager role
• Hospitality professionals with strong operational and commercial experience
• Leaders passionate about delivering exceptional guest experiences
• Candidates experienced in managing hotel performance, revenue, and people

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or a related discipline.
• Minimum 5–7 years of experience in a Hotel General Manager or senior hotel management position.
• Strong knowledge of hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, Finance, and Sales & Marketing.
• Experience using Opera Full Service PMS.
• Proficient in Microsoft Office, particularly Excel, with the ability to analyse operational and financial data.
• Strong leadership, coaching, and team management skills.
• Excellent analytical, decision-making, and problem-solving abilities.
• Results-oriented with strong commercial awareness.
• Excellent interpersonal and communication skills.

ResponsibilitiesHotel Operations

• Oversee all hotel departments to ensure smooth daily operations and outstanding guest experiences.
• Maintain operational excellence by implementing and monitoring standard operating procedures and service standards.
• Ensure high standards of cleanliness, safety, security, and operational efficiency throughout the property.

Leadership & People Management

• Lead, coach, and mentor department heads and team members.
• Drive employee engagement, performance management, recruitment, and staff development initiatives.
• Foster a positive workplace culture focused on accountability, teamwork, and continuous improvement.

Financial & Business Performance

• Develop and execute business strategies to improve revenue, occupancy, and profitability.
• Manage budgeting, forecasting, financial reporting, and cost optimisation.
• Identify opportunities to grow revenue through room sales, food & beverage, events, partnerships, and other commercial initiatives.

Guest Experience & Brand Management

• Build strong relationships with guests, business partners, and vendors.
• Monitor guest feedback and online reviews to continuously improve service quality.
• Uphold the hotel's brand reputation and maintain excellent service standards.

Sales, Marketing & Compliance

• Work closely with the Sales & Marketing team to maximise occupancy, ADR, and RevPAR performance.
• Support promotional campaigns, strategic partnerships, and business development initiatives.
• Ensure full compliance with health, safety, and regulatory requirements while effectively managing operational risks.

Why Join This Opportunity?

This is an excellent opportunity for an experienced hospitality leader to take ownership of hotel operations, lead a dynamic team, and drive business success. You'll play a key role in shaping guest experiences, improving operational performance, and delivering long-term commercial growth while working in a professional and rewarding environment.

Pay: Up to RM18,000.00 per month

Work Location: In person