- Melaka Malaysia
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Guest Service & Hospitality
Greet users and Googlers warmly and assist with questions, dietary concerns, or
wayfinding as needed.
Maintain a calm, friendly, and approachable presence during peak meal periods.
Support food line service by portioning, plating, or replenishing items under direction.
Having a basic understanding of menu knowledge.
Station Setup & Maintenance
Set up assigned service areas (beverage stations, salad bars, snack counters, condiment
stations) according to daily service plans.
Ensure all stations are clean, stocked, and presentable at all times.
Monitor food levels, utensils, and signage, menu card, refilling as necessary to ensure
uninterrupted service.
Dining Area Cleanliness
Maintain cleanliness in dining areas, including wiping tables, organizing seating, and
collecting used trays and utensils.
Job Description, page 1 of 3 F-HRD-02.R00
Follow cleaning schedules and sanitize high-touch areas frequently throughout the shift.
Support back-of-house and dishwashing team during peak times or when required.
Food Safety & Compliance
Assist Food service Supervisor in meal line checks in alignment with the required food
safety and service standard requirements, i.e. Food temperature, Menu card (allergens),
food representation (texture, taste, color and garnish.
Follow proper food handling practices including FEFO / FIFO, labeling, temperature checks,
and allergen awareness.
Adhere to HACCP, EHS, and Sodexo at Google’s safety and sustainability standards.
Wear proper PPE and uniforms as per company policy.
Team Collaboration
Work closely with culinary, BOH, and fellow FOH teams to support smooth service flow.
Communicate proactively with the Food Service Supervisor for task assignments, inventory
needs, and guest feedback.
Participate in daily briefings, shift huddles and training.
Act as a positive brand ambassador for Sodexo at Google, you are an active and visible
representative who embodies the company's values and commitment to excellence in every interaction with your team and clients.
Educational & Technical Requirement :
High school diploma or vocational certificate.
Certificate in Food Handling, Safety, or Sanitation (HACCP or ServSafe) is a plus.
At least 6 months to 1 year of experience in food service, hospitality, or quick-service environments.
Prior experience in a high-volume setting (Hotel, restaurants, catering) is an advantage.
Basic knowledge of food safety, sanitation, and customer service protocols.
Ability to lift trays and perform repetitive tasks with a sense of urgency.
Familiarity with food labels, portioning, utensils, and basic service tools.
Able to follow verbal instructions and safety protocols; basic comfort using digital checklists or task apps is a plus.
(KPIs) Key Performance Indicator :
Guest Satisfaction | Positive feedback, warm interactions, minimal service complaints
Station Readiness | 100% readiness at start of service, clean and stocked stations
Cleanliness & Hygiene | Compliance with audit standards, completion of cleaning schedules
Team Support | Positive peer and supervisor feedback, on-time shift attendance
Safety & Compliance | Zero violations, adherence to PPE and HACCP protocols
Efficiency & Responsiveness | Quick service recovery, proactive replenishing, minimal downtime
Pay: RM1,700.00 - RM1,800.00 per month
Benefits:
Work Location: In person
Peringatan Penting
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