Service Quality Team (SQT)

Dominos Pizza

Log masuk untuk melihat gaji

Full Time

Shah Alam, Selangor

Jadilah pemohon terawal!

Posted a month ago • Closing 4 Jul 2022

Jadilah pemohon terawal!

Kelayakan

  • (Advantage) 1 year experience in Call Centre / Customer Service
  • (Advantage) Experience in handling customer complaints.
  • Good command of English and Bahasa Melayu (written and spoken).
  • Excellent communication skills.
  • Positive attitude, enthusiastic, and able to work under pressure.
  • Must be able to work by shifts, on weekends and public holidays.
  • Able to work on weekends & festive season.
  • Does not have any health problem that prevents working on rotating/night shift.
  • Possess own transport.
  • Must be a Malaysian & above 18 years old.
  • Minimum SPM.

Tanggungjawab

  • Daily check feedback and perform fact finding call to understand customer's needs.
  • Perform NPS survey call n any new products/services when needed to identify gaps in the process and measure customer satisfaction.
  • Coordinates and facilities call calibration sessions with Team Leader and Section Head.
  • Perform root cause analysis on missed quality goals. 
  • Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction
  • Participate in any required training/industry specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.

Manfaat

  • Basic salary: RM1,800 / month
  • Career Advancement Program
  • Personal Accident Coverage
  • Overtime
  • Upselling/Sales incentives
  • EPF and Socso

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini
scam job notice

Important Information

Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Learn More

About Company

jobs in Dominos Pizza

Dominos Pizza

Call Center / BPO

Lihat Syarikat ▶

About Company

jobs in Dominos Pizza

Dominos Pizza

Call Center / BPO

Lihat Syarikat ▶