Assistant / Officer Customer Service

M Xpress Sdn Bhd

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Full Time

Petaling Jaya, Selangor

Jadilah pemohon terawal!

Posted 2 months ago • Closing 17 Jul 2022

Jadilah pemohon terawal!

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Kelayakan

  • Multitasking, problem solving and attention to detail.
  • Pleasant, friendly, honest and hardworking.
  • Proficient in MS Office applications.
  • Read, write, and converse in English and Bahasa Malaysia.
  • Minimum 1 year working experience in customer service / administrative work.
  • Able to work under pressure / remain calm under stressful circumstances, critical thinking during difficult situation

Tanggungjawab

  • To handle / manage all inbound & outbound calls, emails, WeChat, WhatsApp & other way of communications with client’s, respond within the required timeline, and follow up on any issue arise until closure to avoid complaint.
  • Ensure all pickup bookings are complete & monitor the assignments by operations and jointly responsible to ensure no missed pick-up
  • Coordinate all special requests such as Reverse Charge pickup, Track and Trace, Pre-Alerts, delivery monitoring etc
  • Follow-up and clear all Pending and Problem Shipments
  • Monitor the pickup & delivery status daily
  • Prepare related reports when requested
  • Assist to back up the team whenever necessary
  • Carry out all other tasks as & when assigned.
  • Sorting co-mail shipment according to the department
  • Keep stock of office supplies and place orders when necessary
  • Handle courier supplies inquiries/supplies order and prepare accordingly
  • Generate consignment note and handover the supplies to Operation by end of the day

Manfaat

  • Medical Claim
  • Allowance

Manfaat tambahan

  • Near to Public Transport

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini
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About Company

jobs in M Xpress Sdn Bhd

M Xpress Sdn Bhd

Customer Service / Helpdesk

Lihat Syarikat ▶

About Company

jobs in M Xpress Sdn Bhd

M Xpress Sdn Bhd

Customer Service / Helpdesk

Lihat Syarikat ▶