Area Manager (Llaollao)

Woodpeckers Group Sdn Bhd

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Full Time

KL City, WP Kuala Lumpur and +2 other locations ►

Posted 2 days ago • Closing 17 Aug 2022



  • Diploma in Business Administration, Retail or Hospitality Management



  • At least 4 years of working experience in retail F&B
  • 1 to 2 years’ experience in managerial role in retail F&B
  • Experience in opening new stores


Skills & Knowledge

  • Having the knowledge working with various computer programs (Microsoft Office, POS)
  • Ability to spot and resolve problems proactively and efficiently
  • Communication and leadership skills in managing and motivating teams
  • Strong communicator with excellent verbal and written skills
  • Strong influencing skills
  • Passionate about F&B retail
  • Excellent customer service mentality
  • Adaptable to change
  • High standards of personal presentation
  • Valid driving license with own transport


Behavioral Traits – State the type of personality required to IT the job

  • Self-motivated and always think positively
  • Good executor
  • Multi-tasker and able to work under pressure
  • Able to respond quickly


Part 1 –Primary roles of the job which are measurable and may be used as part of KPIs

  • Effectively manage P&L within allocated budget to affect and improve a profitable performance for the area
  • To ensure all outlets adhere to all company SOP and policies
  • Develop an effective network of communication across the area to ensure shared knowledge and understanding of the business activity in their area, and report to the Group Operations Manager
  • To lead, train and motivate ground staffs, provide a two-way communication and develop an ownership environment with emphasis in motivation and teamwork.


Part 2 – Secondary roles which supports the primary roles above

  • Conduct regular visits to outlets to understand ground issues and to align ground staffs on the initiatives and goals set by the Company is met
  • Conduct monthly or regular shop audits to ensure food quality and customer service standards are met and company procedures are complied
  • Motivate, encourage and support outlet staffs to help them maximise resources and achieve their targets
  • Provide guidance and training to outlet supervisors to manage the outlets and act as a focal point of information between the HQ and the outlet
  • Spend time coaching supervisors and outlet staffs, identify talents, to provide them with the relevant training to develop their skillsets
  • Monitor competitor activity within the area and liaise with the Group Operations Manager making recommendations and putting action planning to maximise sales and profit opportunities
  • Maintain and increase customer service standards and drive team performance
  • Oversee maintenance issues
  • Aware of market trend, and monitor what the competitors are doing, creating local store marketing to improve sales to meet individual outlet target


  • Remuneration Package (Basic Salary + Allowance + Outlet Incentives).
  • Staff engagement activities.
  • Casual attire.

Manfaat tambahan

  • Allowance Provided
  • Training Provided

Soal Jawab Jawatan

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About Company

jobs in Woodpeckers Group Sdn Bhd

Woodpeckers Group Sdn Bhd

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Lihat Syarikat ▶

About Company

jobs in Woodpeckers Group Sdn Bhd

Woodpeckers Group Sdn Bhd

Other industries

Lihat Syarikat ▶