Customer Service Associate

A.P. Emco Executives Sdn Bhd

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Full Time

Cyberjaya, Selangor and +2 other locations ►

Graduan Baru

Posted 8 days ago • Closing 23 Aug 2022

Kelayakan

  • Candidate must possess at least a SPM.
  • Required language(s):  English & Bahasa Malaysia
  • Ability to read and write in Mandarin and Cantonese is addvantage
  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
  • Applicant must be willing to work on rotational shifts and public holiday.
  • Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.

Tanggungjawab

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Manage large amounts of incoming Calls / Chats
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Act as the company gatekeeper
  • Suggest solutions when a product malfunction
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Compile reports on overall customer satisfaction
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media

Manfaat

  • Shift Allowance
  • KPI Incentive
  • Overtime
  • EPF, SOCSO &
  • Sick leave
  • Annual leave

Manfaat tambahan

  • Training Provided

Soal Jawab Jawatan

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About Company

jobs in A.P. Emco Executives Sdn Bhd

A.P. Emco Executives Sdn Bhd

Customer Service / Helpdesk

Lihat Syarikat ▶

About Company

jobs in A.P. Emco Executives Sdn Bhd

A.P. Emco Executives Sdn Bhd

Customer Service / Helpdesk

Lihat Syarikat ▶