Service and Client Support

Nikahsatu

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Full Time

Respons Segera

Posted 2 months ago • Closing 27 Aug 2022

Kelayakan

  • SPM or diploma or related field.
  • Bachelor’s degree in business, communications, or a related field may be advantageous.
  • Practical experience with help desk software, such as Zendesk, and RM software, such as salesforce sales cloud, may be required.
  • Previous experience in a customer service role is preferred.
  • The ability to respond appropriately under pressure.
  • Sound judgment and excellent problem-solving skills.
  • The ability to speak a second language may be advantageous.
  • A positive attitude and the ability to build relationships with clients.
  • The flexibility to work irregular hours, when required.
  • Superb written and verbal communication skills.

Tanggungjawab

  • Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customers’ issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products and services as they are introduced.
  • Attending workshops and meetings as required.
  • Providing training to new customer service agents.
  • Respecting client confidentiality at all times.

Manfaat

  • EPF & SOCSO
  • Annual Leave

Soal Jawab Jawatan

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About Company

jobs in Nikahsatu

Nikahsatu

Sales / Biz Development

Lihat Syarikat ▶

About Company

jobs in Nikahsatu

Nikahsatu

Sales / Biz Development

Lihat Syarikat ▶