Remittance Helpdesk Consultant

We are looking for an Remittance Helpdesk Consultant a 12 to 24-months Contract Role with high possibility of extension. There is a high chance of extension/conversion based on the performance. Job Description:

• Support for remittance operation as helpdesk member.
• Respond to user enquiries on remittance system by phone call and Email.
• Trouble shooting, try to resolve system trouble facing the users if possible.
• Issue handling (investigation, escalation and reporting), communicate with relevant department when necessary.
• Handle enquires from Head Office in Japan.
• Liaise between head office and user for system release and bug fix.
• Explain remittance system behaviour and guide user operation for some specific events when required (Ex: SCP, BCP).
• Support for Creating report/presenting to project manager for weekly/monthly/quarterly.
• Maintain calendar table, monitor ad hoc calendar update.

Requirements:

• With more than 3 years’ experience in Banking sector and/or IT service provider/consulting
• Must have strong communication skill in banking industry operating in Singapore – preferred in Japanese bank
• Strong working experience and knowledge on remittance, Accounting Operation or transaction banking related Operation (Must understand end-to-end remittance operation)
• Must have experience in system implementation from business requirement to design, development and testing in system implementation project (preferred in BPR)
• Strong working experience and knowledge on system/applications (e.g. Oracle package; Flexcube/EBS, Eximbills, ACBS, Fits Global, RPA tool) for banking industry is preferable
• Better to have working experience on SWIFT ISO20022 (e.g. knows how MT format is mapped to MX format)

What we look for:

• You must have excellent analytical, presentation and soft skills including communication on how to handle existing clients and be client oriented with excellent problem-solving skills.
• You must possess a personal attribute such as creativity, positive thinking, quick learning, imagination, leadership, judgment and maturity, curiosity, strong interpersonal skills, professional integrity, and initiative.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted. Morgan McKinley EA License No: 11C5502 EAP Registration No: R*******1