jobs in Ipc Controls Sdn Bhd

IT Technical Helpdesk Support

Ipc Controls Sdn Bhd


Full time

Puchong, Selangor

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Job Description / Responsibilities :

· First point of contact for customers seeking technical assistance over the phone, email, social media and other platform allowed by the management

· Performing remote troubleshooting through diagnostic techniques and relevant questions

· Determining the best solution based on the issue and details provided by customers

· Walk the customer through the problem-solving process

· Identify and escalate unresolved issue to related party or next level support

· Provide support to technical team on site

· Responsible and act as ticket owner to monitor the progress of the next level support to comply in within SLA agreement

· Provide accurate information on IT products or services

· Create, update and record events, problems and the resolution in logs and ticketing system

· Follow-up and update customer status and information

· Pass on any feedback or suggestions by customers to the appropriate internal team

· Identify and suggest possible improvements on procedures

· Prepare data and monthly report for management when necessary

· Complete any other tasks as assigned by superior


  • EPF
  • Annual Leave

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Mengenai Syarikat

jobs in Ipc Controls Sdn Bhd

Ipc Controls Sdn Bhd

Engineering / Technical Consulting

Mengenai Syarikat

jobs in Ipc Controls Sdn Bhd

Ipc Controls Sdn Bhd

Engineering / Technical Consulting