Supervisor

Job Purpose
This job contributes to Coffee Bean & Tea Leaf success by assisting the Outlet Manager or Assistant Manager
in managing people to create and maintain the best specialty coffee and tea and best customer service to
customers. The Supervisor will oversee the store operations in the absent of the Outlet Manager and
Assistant Manager, fulfill any other duties assigned by the Outlet Manager or Assistant Manager, and will
represent The Coffee Bean & Tea Leaf in professional manner.

Duties and Responsibilities

Business Requirements
Providing functional expertise and executing functional responsibilities:
• Ensure adherence to all products’ SOP to maintain the highest standards of products of The Coffee
Bean & Tea Leaf. Oversees the progress to ensure consistent highest quality drinks and products are
served.
• Creates a welcoming and comfortable environment by maintaining the store presentation,
cleanliness and enforces guidelines on music.
• Solicits customer feedback to understand customer needs and the needs of the local community.
• Ensure all operational and personnel paperwork is accurate, complete and submitted on time,
example daily report, daily float amount, employee incident report and etc.
• Informs Outlet Manager / Assistant Manager of any operational inconsistencies.
• Ensure adherence to standard operating procedures for opening, handover and closing of outlet.
• Ensure the cleanliness of store, including bar area, floor, equipment and etc.

Employee Development
Coach, develop and retain staffs by:
• Mentor and coach new team member.
• Delegate, mentor and supervise team members and pantry maid when necessary.
• Motivates and inspires team members to achieve business results.
• Perpetuates company philosophy and culture.

Planning and Execution
Developing strategic and operational plans for the work group, managing execution, and measuring results:
• Monitor and manages inventory to ensure that a par stock in maintained.
• Reports potential safety hazards to Outlet Manager / Assistant Manager.
• Assist Outlet & Assistant Manager in planning and executing all sales promotions effectively and
efficiently.

Qualification & Experience
• Diploma in any related field
• Fresh graduate

Skills
• Strong operational skills in a customer service environment.
• Leadership skills with the ability to mentor and coach the team members.
• Good communication skills.
• A team player with good leadership and interpersonal skills.
• Good analytical and problem-solving skills.
• Articulate and able to communicate effectively across all functions and levels.
• Able to adapt to organizational changes and able to work under pressure.

Personality
• Outgoing
• Responsible, reliable, independent and has sense of urgency