Japanese Customer Service Consultant

Who are we?

An experience-led digital transformation company that can help achieve non-linear growth by delivering exceptionally engineered experiences for customers and employees.

We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

Responsibilities

• Assist customers via English or Japanese (Nihonggo) language;
• Use provided tools and resources to resolve customer issues;
• Adhere to client-defined processes and procedures and company policies;
• Meet or exceed minimum requirements for productivity, availability and quality requirements;
• Meet pre-determined targets; and
• Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

Requirements

• 1 year Customer Service experience
• Earned a Bachelor's Degree or Passed 12 STD
• Japanese nationality or hold JLPT N1 / N2
• Working knowledge on Microsoft Office applications
• Japanese (Nihonggo) written and verbal communication skills
• Strong Customer Service Skills
• Willing to work in Bangsar South
• Willing to work rotational shift

Working Hours :

5 working days rotational shift 6am - 9pm ( 8 hours + 1 hour Break )

Remuneration :

Total Package up to RM 9,000

Consultant in Charge

Phoebe Loke (************* *************) +************* 443